Cartier Client Experience Coordinator

Chicago • USA

Thursday, May 29, 2025

Cartier, a distinguished maison within the Richemont Group, is renowned for its exquisite craftsmanship and timeless elegance. As a leader in the luxury industry, Cartier is committed to fostering an inclusive and diverse workplace that reflects the rich tapestry of its clientele. The brand prides itself on delivering unparalleled client experiences and maintaining a culture of excellence and innovation.

1. Create exceptional client experiences by delivering an outstanding welcome and hospitality throughout the client visit.
2. Support front podium duties, ensuring timely assistance for all appointments and walk-in clients.
3. Utilize Maison storytelling and heritage to enhance the client experience.
4. Assist sales associates with appointment preparation, client entertainment, product presentation, and sales finalization.
5. Facilitate quick service requests, including repairs, personalization, and complimentary services.
6. Support client development activities, including data entry and report management.
7. Provide high-level personal services, such as restaurant reservations and entertainment requests.
8. Assist with phone duties, including call handling and appointment setting.
9. Optimize boutique environment by managing traffic flow and appointment booking tools.
10. Maintain sales floor, wrap rooms, and CS areas to ensure visual standards and cleanliness.
11. Collaborate with Operations Coordinator on inventory management and product movement.
12. Participate in boutique opening/closing procedures and special projects.
13. Develop brand knowledge to convey Cartier heritage and values.
14. Comply with security and operational procedures.
15. Contribute to a positive and collaborative boutique environment.

1. Associate’s or Bachelor’s degree preferred.
2. Previous experience in luxury retail, service, or hospitality industry is a plus.

1. Excellent computer skills and proficiency in MS Office; SAP knowledge preferred.
2. Additional language skills are advantageous.
3. Ability to work retail hours, including weekends, and travel for training.
4. Strong analytical, organizational, and interpersonal communication skills.
5. Understanding of client service needs and priorities.
6. Attention to detail and ability to multitask with accuracy.
7. Collaborative approach with a positive attitude.
8. Intellectual curiosity and passion for learning.

Previous experience in luxury retail, service, or hospitality industry is a plus.

Associate’s or Bachelor’s degree preferred.

The position offers the opportunity to work within a prestigious luxury brand, providing exposure to high-end retail operations and client service excellence.

Cartier fosters a culture of inclusivity, creativity, and excellence, encouraging employees to bring their unique perspectives and talents to the fore. The brand values collaboration and continuous learning, creating a dynamic and supportive work environment.