Cartier Client Experience Coordinator

Boston • USA

Tuesday, August 19, 2025

Cartier, a distinguished name in the realm of luxury, operates as a part of the Richemont Group, a global leader in the luxury goods sector. Cartier North America is renowned for its commitment to diversity and inclusion, fostering an environment where creativity and knowledge converge to deliver unparalleled excellence. The brand is dedicated to crafting exceptional client experiences that reflect the diversity of its clientele and communities.

1. Support the execution of the client experience strategy and identify opportunities for improvement in the boutique.
2. Deliver an exceptional welcome to every client and ensure outstanding hospitality throughout the client visit.
3. Assist with duties at the front podium, ensuring timely assistance for appointments and walk-in clients.
4. Utilize Maison storytelling and heritage to enhance the client experience.
5. Assist sales associates with appointment preparation and client entertainment.
6. Facilitate seamless client experiences, including appointment preparation, product presentation, and sales finalization.
7. Assist clients with quick service requests, repair drop-offs or pick-ups, and personalization requests.
8. Support client development activities, including data entry and report management.
9. Provide recommendations and personal services, such as directions and restaurant reservations.
10. Assist with phone duties, including incoming calls and appointment setting.
11. Support the flow of boutique traffic and manage the appointment booking tool.
12. Assist with the general upkeep and appearance of the sales floor and CS areas.
13. Support merchandising and display maintenance of the boutique.
14. Partner with the Operations Coordinator to manage boutique supply inventory and product movement.
15. Assist with inventory control processes to ensure a successful annual inventory.
16. Participate in daily set up and break down of the boutique.
17. Develop fundamental brand knowledge to convey Cartier heritage and values.
18. Understand and comply with security and operational procedures.
19. Remain current on industry news and local/global competition.
20. Uphold Cartier standards and contribute to a positive boutique environment.

1. Associate’s or Bachelor’s degree preferred.
2. Previous experience in luxury retail, service, or hospitality industry is a plus.

1. Excellent computer skills and use of technology.
2. MS Office experience required; SAP knowledge preferred.
3. Additional language skills are a plus.
4. Ability to work retail hours, including weekends, and travel for training as needed.
5. Excellent analytical, organizational, and interpersonal communication skills.
6. Strong understanding of client service needs and priorities.
7. Strong attention to detail with the ability to handle multiple tasks simultaneously.
8. Collaborative approach with a 'can do' attitude.
9. Intellectual curiosity and passion for learning.

Previous experience in luxury retail, service, or hospitality industry is a plus.

Associate’s or Bachelor’s degree preferred.

Expected salary: $24 per hour (Overtime eligible). Salaries will be negotiated based on relevant skills and experience. This position is payrolled through a third party.

The position offers a dynamic work environment with opportunities for professional growth and development within a prestigious luxury brand.

Cartier fosters a culture of inclusivity and excellence, where diversity is celebrated, and creativity is encouraged. The brand is committed to creating a productive environment that represents the diversity of its clients and communities, ensuring a unified and exceptional client experience throughout North America.