Cartier Client Experience Coordinator

Boston • USA

Saturday, August 2, 2025

Cartier, a distinguished name in luxury, is part of the Richemont Group, a conglomerate renowned for its prestigious portfolio of luxury brands. As an employer, Cartier North America is committed to fostering a diverse and inclusive workforce, believing that such an environment enhances creativity and excellence. The brand strives to reflect the diversity of its clientele and communities, ensuring that its workforce is as dynamic and varied as the individuals it serves.

1. Create exceptional client experiences by delivering a warm welcome and outstanding hospitality throughout the client visit.
2. Support front podium duties, ensuring timely assistance for appointments and walk-in clients.
3. Utilize Maison storytelling to enhance the client experience and assist sales associates with pre-appointment preparations.
4. Facilitate seamless client experiences by assisting with appointment preparation, client entertainment, product presentation, and sales finalization.
5. Handle quick service requests, including repair drop-offs, personalization requests, and complimentary services.
6. Assist with client development activities, data entry, report management, and execution of client treatments.
7. Provide high-level personal services such as directions, reservations, and entertainment requests.
8. Support phone duties, including handling incoming calls and setting appointments.
9. Optimize the boutique environment by managing traffic flow, appointment bookings, and maintaining the sales floor and CS areas.
10. Assist with merchandising, inventory control, and special projects as needed.
11. Develop brand knowledge and ensure compliance with security and operational procedures.
12. Contribute to a positive and collaborative boutique environment.

1. Associate’s or Bachelor’s degree preferred.
2. Previous experience in luxury retail, service, or hospitality industry is a plus.

1. Excellent computer skills and proficiency in MS Office; SAP knowledge preferred.
2. Additional language skills are advantageous.
3. Strong analytical, organizational, and interpersonal communication skills.
4. Ability to work in a fast-paced environment with strong attention to detail.
5. Collaborative approach with a positive attitude and intellectual curiosity.

Previous experience in luxury retail, service, or hospitality industry is a plus.

Associate’s or Bachelor’s degree preferred.

The position offers opportunities for professional growth and development within a prestigious luxury brand, along with the chance to work in a dynamic and inclusive environment.

Cartier North America is dedicated to creating an inclusive and diverse workplace that reflects the varied backgrounds and experiences of its employees. The brand values creativity, collaboration, and a commitment to excellence, fostering a culture where every team member can thrive and contribute to delivering exceptional client experiences.