Cartier Client Experience Coordinator

Beverly Hills • USA

Wednesday, May 21, 2025

Cartier, a distinguished name in the luxury fashion industry, is part of the Richemont Group, a global leader in luxury goods. Cartier North America is committed to fostering a diverse and inclusive workforce that reflects the communities it serves. The brand is renowned for its dedication to excellence, creativity, and innovation, providing employees with a dynamic and enriching environment.

1. Create exceptional client experiences by delivering outstanding hospitality and personalized service.
2. Support front podium duties, ensuring timely assistance for appointments and walk-in clients.
3. Utilize Maison storytelling to enhance client interactions.
4. Assist sales associates with appointment preparation and client engagement activities.
5. Facilitate seamless client experiences by supporting commercial team activities, including product presentation and sales finalization.
6. Manage quick service requests and personalization services for clients.
7. Assist in client development activities, including data entry and report management.
8. Provide high-level personal services, such as making reservations and fulfilling entertainment requests.
9. Support phone duties, including managing incoming calls and setting appointments.
10. Optimize boutique environment by managing traffic flow and maintaining visual standards.
11. Assist with inventory control processes and boutique supply inventory management.
12. Develop brand knowledge to convey Cartier heritage and ensure compliance with operational procedures.
13. Contribute to a positive boutique environment through teamwork and collaboration.

1. Associate’s or Bachelor’s degree preferred.
2. Previous experience in luxury retail, service, or hospitality industry is advantageous.

1. Excellent computer skills, including MS Office and preferably SAP.
2. Additional language skills are a plus.
3. Ability to work retail hours, including weekends, and travel for training.
4. Strong analytical, organizational, and interpersonal communication skills.
5. Attention to detail and ability to multitask with precision.
6. Collaborative approach with a positive attitude and intellectual curiosity.

Previous experience in luxury retail, service, or hospitality industry is a plus.

Associate’s or Bachelor’s degree preferred.

Expected salary range: $24 to $27 per hour, overtime eligible. Salaries will be negotiated based on relevant skills and experience.

The position offers a dynamic work environment with opportunities for professional development and training.

Cartier North America values diversity and inclusion, striving to create a workforce that mirrors the diversity of its clients and communities. The company fosters a collaborative and innovative culture, encouraging creativity and excellence in all aspects of its operations.