Cartier Client Experience Coordinator

Cartier, a distinguished name in the luxury fashion industry, is renowned for its exquisite craftsmanship and timeless elegance. As part of the Richemont Group, Cartier North America is committed to fostering a diverse and inclusive workplace that reflects the rich tapestry of its clientele and communities. The brand is dedicated to delivering unparalleled client experiences through a harmonious blend of tradition and innovation, ensuring a consistent and exceptional service across its network.

1. Create exceptional client experiences by delivering outstanding hospitality and personalized service.
2. Support front podium duties, ensuring timely assistance for appointments and walk-in clients.
3. Enhance client experience through Maison storytelling and heritage.
4. Assist sales associates with appointment preparation, product presentation, and sales finalization.
5. Handle quick service requests and personalization services, including repairs, engraving, and sizing.
6. Support client development activities, including data entry and client treatment execution.
7. Provide concierge-level personal services, such as restaurant reservations and entertainment requests.
8. Manage boutique traffic flow and appointment booking tool.
9. Maintain sales floor and display standards, ensuring cleanliness and organization.
10. Collaborate with Operations Coordinator on inventory management and product movement.
11. Participate in daily boutique setup and breakdown.
12. Develop brand knowledge and ensure compliance with security and operational procedures.
13. Foster a collaborative team environment and uphold Cartier standards.

1. Associate’s or Bachelor’s degree preferred.
2. Previous experience in luxury retail, service, or hospitality industry is advantageous.

1. Excellent computer skills and proficiency in MS Office; SAP knowledge preferred.
2. Additional language skills are beneficial.
3. Strong analytical, organizational, and interpersonal communication skills.
4. Ability to work in a fast-paced, evolving environment.
5. Attention to detail and ability to multitask with accuracy.
6. Collaborative approach with a positive attitude.
7. Intellectual curiosity and passion for learning.

Previous experience in luxury retail, service, or hospitality industry is a plus.

Associate’s or Bachelor’s degree preferred.

The role offers a dynamic work environment with opportunities for professional growth and development within the prestigious Cartier brand.

Cartier North America prides itself on cultivating a workplace culture that values diversity, inclusion, and creativity. The brand encourages a collaborative and supportive environment where employees are empowered to deliver excellence and innovation.