Cartier Client Experience Coordinator

Aventura • USA

Wednesday, April 2, 2025

Cartier, a distinguished name in luxury, is part of the Richemont Group, a conglomerate renowned for its prestigious portfolio of luxury brands. Cartier North America is committed to fostering a diverse and inclusive workplace, reflecting the varied backgrounds and experiences of its employees. The brand is dedicated to creating an exceptional client experience, ensuring that its workforce mirrors the diversity of its clientele and communities.

1. Create exceptional client experiences by delivering outstanding hospitality and personalized service.
2. Support front podium duties, ensuring timely assistance for appointments and walk-ins.
3. Utilize Maison storytelling to enhance client engagement.
4. Assist sales associates in pre-appointment preparations and client entertainment.
5. Facilitate seamless client experiences through appointment preparation, product presentation, and sales finalization.
6. Handle quick service requests, including repairs, personalization, and complimentary services.
7. Support client development activities, including data entry and report management.
8. Provide high-level personal services, such as making reservations and fulfilling entertainment requests.
9. Assist with phone duties, including call retrieval and appointment setting.
10. Optimize boutique environment by managing traffic flow and appointment bookings.
11. Maintain sales floor and display standards, ensuring cleanliness and organization.
12. Partner with Operations Coordinator for inventory management and product movement.
13. Assist with inventory control processes to ensure successful annual inventory.
14. Participate in daily boutique setup and breakdown.
15. Develop brand knowledge to convey Cartier heritage and values.
16. Comply with security and operational procedures.
17. Contribute to a collaborative and productive boutique environment.

1. Associate’s or Bachelor’s degree preferred.
2. Previous experience in luxury retail, service, or hospitality industry is advantageous.

1. Excellent computer skills, including MS Office; SAP knowledge preferred.
2. Additional language skills are beneficial.
3. Strong analytical, organizational, and interpersonal communication skills.
4. Ability to work in a fast-paced, evolving environment.
5. Strong attention to detail and multitasking abilities.
6. Collaborative approach with a positive attitude.
7. Intellectual curiosity and passion for learning.

Previous experience in luxury retail, service, or hospitality industry is a plus.

Associate’s or Bachelor’s degree preferred.

The position offers a dynamic work environment with opportunities for professional growth and development within the luxury retail sector.

Cartier North America champions a culture of diversity and inclusion, striving to create a workforce that reflects the diversity of its clients and communities. The brand emphasizes creativity, collaboration, and excellence in delivering exceptional client experiences.