Cartier Client Experience Coordinator

Cartier, a distinguished maison within the Richemont Group, is renowned for its exquisite craftsmanship and timeless elegance. As an employer, Cartier North America is committed to fostering a diverse and inclusive workforce that reflects the rich tapestry of its clientele and communities. The brand prides itself on nurturing creativity and excellence by embracing a multitude of backgrounds, experiences, and identities.

1. Create exceptional client experiences by delivering a warm welcome and outstanding hospitality throughout the client visit.
2. Support front podium duties, ensuring timely assistance for appointments and walk-in clients.
3. Utilize Maison storytelling and heritage to enhance the client experience.
4. Assist sales associates with impactful discovery and pre-appointment browsing.
5. Facilitate seamless client experiences through appointment preparation, client entertainment, product presentation, and sales finalization.
6. Assist clients with quick service requests, including repairs, personalization, and complimentary services.
7. Support client development activities, including data entry, report management, and execution of client treatments.
8. Provide high-level personal services, such as directions, reservations, and entertainment requests.
9. Handle phone duties, including incoming calls, message retrieval, and appointment setting.
10. Optimize boutique environment by supporting traffic flow and managing appointment booking tools.
11. Maintain sales floor, wrap rooms, and CS areas, ensuring proper visual standards and cleanliness.
12. Partner with Operations Coordinator to manage boutique supply inventory and product movement.
13. Assist with inventory control processes to ensure successful annual inventory.
14. Participate in daily set up and break down of boutique for opening/closing.
15. Organize and track client experience tools, including gifts and samples.
16. Develop brand knowledge to convey Cartier heritage and values.
17. Comply with security and operational procedures.
18. Remain current on industry news and competition.
19. Contribute to a positive and productive boutique environment through teamwork.

1. Associate’s or Bachelor’s degree preferred.
2. Previous experience in luxury retail, service, or hospitality industry is a plus.

1. Excellent computer skills and technology use.
2. MS Office experience required; SAP knowledge preferred.
3. Additional language skills are a plus.
4. Ability to work retail hours, including weekends, and travel for training.
5. Strong analytical, organizational, and interpersonal communication skills.
6. Understanding of client service needs and priorities.
7. Attention to detail with multitasking ability.
8. Collaborative approach with a 'can do' attitude.
9. Intellectual curiosity and passion for learning.

Previous experience in luxury retail, service, or hospitality industry is a plus.

Associate’s or Bachelor’s degree preferred.

Cartier offers a comprehensive benefits package, including health insurance, retirement plans, and employee discounts.

Cartier fosters a culture of excellence, creativity, and collaboration. The brand values diversity and inclusion, striving to create a workforce that mirrors the diversity of its clientele. Employees are encouraged to embrace intellectual curiosity and continuous learning, contributing to a dynamic and supportive work environment.