Cartier Client Experience Coordinator

Cartier, a distinguished name in luxury goods, is part of the Richemont Group, a conglomerate renowned for its portfolio of prestigious brands. As an employer, Cartier is committed to fostering a diverse and inclusive workplace, where creativity and excellence thrive. The company values the unique contributions of its employees and strives to create an environment that reflects the diversity of its clientele and communities.

1. Create exceptional client experiences by delivering outstanding hospitality and personalized service.
2. Support front podium duties, ensuring timely assistance for appointments and walk-in clients.
3. Utilize Maison storytelling to enhance client interactions and experiences.
4. Assist sales associates with appointment preparation and client engagement.
5. Facilitate seamless client experiences through appointment preparation, product presentation, and sales finalization.
6. Manage quick service requests, including repairs, personalization, and complimentary services.
7. Support client development activities, including data entry and report management.
8. Provide high-level personal services, including reservations and entertainment requests.
9. Assist with phone duties, including call handling and appointment setting.
10. Optimize boutique environment by managing traffic flow and appointment bookings.
11. Maintain sales floor and display standards, ensuring visual excellence.
12. Partner with Operations Coordinator for inventory management and product movement.
13. Assist with inventory control processes and boutique setup/breakdown.
14. Develop brand knowledge to convey Cartier heritage and values.
15. Comply with security and operational procedures.
16. Contribute to a positive and collaborative boutique environment.

1. Associate’s or Bachelor’s degree preferred.
2. Previous experience in luxury retail, service, or hospitality industry is advantageous.

1. Excellent computer skills, including MS Office; SAP knowledge preferred.
2. Additional language skills are a plus.
3. Ability to work retail hours, including weekends, and travel for training.
4. Strong analytical, organizational, and interpersonal communication skills.
5. Understanding of client service needs and priorities.
6. Attention to detail with multitasking ability.
7. Collaborative approach with a positive attitude.
8. Intellectual curiosity and passion for learning.

Previous experience in luxury retail, service, or hospitality industry is a plus.

Associate’s or Bachelor’s degree preferred.

Cartier offers a comprehensive benefits package, including opportunities for professional development and growth within the luxury retail sector.

Cartier prides itself on a culture of inclusivity and excellence, where diversity is celebrated and creativity is encouraged. The company is dedicated to providing a supportive and dynamic work environment that fosters professional growth and collaboration.