Cartier Client Experience Coordinator

Atlanta • USA

Tuesday, March 25, 2025

Cartier, a distinguished name in the luxury goods sector, is part of the Richemont Group, a global leader in the luxury industry. Renowned for its exquisite craftsmanship and timeless elegance, Cartier is committed to fostering a diverse and inclusive workforce that mirrors the rich diversity of its clientele. The brand is dedicated to delivering unparalleled client experiences and nurturing a culture of creativity and excellence.

1. Create exceptional client experiences by delivering an outstanding welcome and hospitality throughout the client visit.
2. Support front podium duties, ensuring timely assistance for appointments and walk-in clients.
3. Utilize Maison storytelling to enhance client engagement.
4. Assist sales associates with appointment preparation and client entertainment.
5. Facilitate seamless client experiences, including product presentation and sales finalization.
6. Handle quick service requests and personalization services for clients.
7. Support client development activities, including data entry and report management.
8. Provide high-level personal services, such as making reservations and fulfilling entertainment requests.
9. Manage phone duties, including incoming calls and appointment setting.
10. Optimize boutique environment by managing traffic flow and appointment booking.
11. Support general upkeep and appearance of sales floor and CS areas.
12. Assist with merchandising and display maintenance.
13. Partner with Operations Coordinator for inventory management and product movement.
14. Participate in inventory control processes and boutique setup/breakdown.
15. Develop brand knowledge and ensure compliance with security and operational procedures.
16. Contribute to a positive boutique environment and uphold Cartier standards.

1. Associate’s or Bachelor’s degree preferred.
2. Previous experience in luxury retail, service, or hospitality industry is a plus.

1. Excellent computer skills and proficiency in MS Office; SAP knowledge preferred.
2. Additional language skills are a plus.
3. Ability to work retail hours, including weekends, and travel for trainings.
4. Strong analytical, organizational, and interpersonal communication skills.
5. Understanding of client service needs and priorities.
6. Attention to detail and ability to multitask with precision.
7. Collaborative approach with a positive attitude.
8. Intellectual curiosity and passion for learning.

Previous experience in luxury retail, service, or hospitality industry is advantageous.

Associate’s or Bachelor’s degree preferred.

The role offers a dynamic work environment with opportunities for professional growth and development within a prestigious luxury brand.

Cartier fosters a culture of inclusivity, creativity, and excellence, encouraging employees to embrace diversity and contribute to a collaborative and innovative workplace. The brand values the unique perspectives and talents of its team members, promoting a supportive and engaging environment.