Cartier Client Engagement Senior Project Manager

Paris • France

Tuesday, May 13, 2025

Cartier, a distinguished name in the luxury fashion industry, is renowned for its exquisite craftsmanship and timeless elegance. As part of the Richemont Group, Cartier benefits from the resources and prestige of a global leader in luxury goods. The brand is committed to delivering unparalleled client experiences and fostering a culture of innovation and excellence.

1. Oversee and refine the Client Lifecycle strategy across all regions, channels, and touchpoints.
2. Collaborate with regional teams to support their Client Lifecycle strategies.
3. Monitor performance and technical efficiency of Client Lifecycle journeys, identifying areas for improvement.
4. Coordinate global implementation of reactivation and re-engagement journeys with external agencies and performance teams.
5. Ensure seamless integration of key 'Moments of Truth' into interaction strategies across all channels.
6. Lead the Global Travelers Strategy to enhance client experiences between home and destination.
7. Contribute to the Worldwide Gifting Client Engagement Strategy and ensure its implementation.
8. Drive the integration of campaign and platform innovations into Cartier's interaction strategy.
9. Collaborate with external agencies to optimize processes and enhance global visibility.
10. Serve as the primary contact for the Client Marketing Team, CMP, and external agencies.
11. Foster innovation through collaboration with internal and external stakeholders.

1. Minimum 5 years of experience, including a first experience in CRM.

1. Strong project management and innovation-driven mindset.
2. Expertise in CRM systems and tools like Salesforce.
3. Proven expertise in Marketing Cloud.
4. Exceptional analytical skills for performance monitoring and enhancement.
5. Excellent communication and collaboration skills.

A minimum of 5 years of experience in CRM, with a strong emphasis on project management and innovation.

The role offers the opportunity to work with a prestigious brand, engage in innovative projects, and collaborate with global teams.

Cartier fosters a culture of innovation, excellence, and collaboration. The brand values creativity and is dedicated to providing exceptional client experiences through a seamless blend of tradition and modernity.