Cartier Client Advisor

Cartier, a prestigious name in the luxury goods sector, is part of the Richemont Group, a global leader in the luxury industry. Renowned for its exquisite craftsmanship and timeless elegance, Cartier offers a dynamic and enriching work environment, fostering growth and innovation within its teams.

1. Welcome and assist clients in accordance with Cartier's protocol, providing personalized advice.
2. Explain diagnostics and repair processes to clients, keeping them informed of progress.
3. Resolve client dissatisfaction by finding tailored solutions.
4. Promote and sell services and accessories, guiding clients towards potential jewelry and watch sales.
5. Create and manage client notifications in the system, ensuring all necessary information is collected for case tracking.
6. Collaborate with technicians and administrative staff to ensure optimal case handling.
7. Act as the primary contact for clients regarding their case status.
8. Sell after-sales services and accessories to contribute to revenue.
9. Ensure client satisfaction by adhering to Cartier's protocol and achieving performance indicators.
10. Participate actively in boutique operations, including team meetings and challenges.
11. Order and track leather bracelets for clients and participate in inventory counts.
12. Adhere to boutique procedures and safety rules, from opening to closing.
13. Apply after-sales policies and management procedures, including discounts, refunds, and exchanges.
14. Maintain professional appearance and adhere to uniform guidelines.
15. Ensure product quality by following packaging and presentation procedures.

1. Bachelor's degree or equivalent in Business Management or a related field.
2. Fluency in English; a third language is appreciated.

1. Strong customer service orientation.
2. Discernment and anticipation skills.
3. Excellent presentation and interpersonal skills.
4. Teamwork capability.
5. Emotional and stress management.
6. Proactivity and versatility.
7. Prioritization and organizational skills.
8. Conflict resolution ability.
9. Proficiency in computer tools.

Previous experience in a retail environment is appreciated, with knowledge of watches and jewelry being advantageous.

Bachelor's degree in Business Management or related field.

Cartier offers a comprehensive benefits package, including opportunities for professional development and growth within the luxury sector.

Cartier fosters a culture of excellence, innovation, and collaboration, encouraging employees to thrive in a supportive and dynamic environment. As part of the Richemont Group, Cartier values diversity and inclusivity, promoting a workplace where every team member's contribution is recognized and valued.