Cartier Client Advisor

Osaka • Japan

Wednesday, July 2, 2025

Cartier, a distinguished Maison founded in Paris in 1847, continues to captivate individuals worldwide with its dedication to beauty and elegance. Celebrated as "the jeweler of kings and the king of jewelers" by King Edward VII of England, Cartier is renowned for its unique style and unwavering passion for creation, established by the third-generation Louis Cartier. As part of the Richemont Group, Cartier upholds its legacy of craftsmanship and innovation, producing exceptional creations that reflect its 169-year tradition.

1. Provide exceptional customer service and sales in Cartier boutiques.
2. Manage customer relationships and inventory.
3. Handle jewelry and watch repair requests.
4. Perform operational tasks related to customer service and sales.

1. Experience in luxury goods, jewelry, or watch sales.
2. Experience in high-end automotive, hotel, apparel, or airline customer service.
3. Minimum of 2 years of professional experience in sales and customer service.
4. Experience in team-oriented work environments.
5. Ability to build trust with clients and adapt flexibly.
6. Goal-oriented with a proactive approach to skill development.

1. Strong customer service and sales skills.
2. Excellent communication skills in Japanese and preferably in English or Chinese.
3. Ability to manage inventory and customer relationships.
4. Operational proficiency in handling sales-related tasks.

Minimum of 2 years of experience in sales and customer service, preferably in luxury goods or related industries.

Comprehensive onboarding and follow-up training programs, including a four-day induction in Tokyo and ongoing professional development opportunities. A buddy system for the first three months to ensure a smooth transition and learning experience.

Cartier fosters a culture of excellence and innovation, deeply rooted in its rich heritage and commitment to craftsmanship. The Maison values professionalism, passion, and a dedication to providing unparalleled customer experiences. Employees are encouraged to embody the spirit of Cartier and contribute to the brand's storied legacy.