Cartier Client Advisor

Hiroshima • Japan

Monday, May 26, 2025

Cartier, a renowned jeweler founded in Paris in 1847, continues to captivate individuals worldwide with its dedication to beauty and elegance. Once lauded by King Edward VII of England as the "jeweler of kings and the king of jewelers," Cartier's rich legacy reflects a unique style and an unending passion for creation, established by the third-generation Louis Cartier. The Maison's spirit remains unchanged, consistently producing exceptional creations through innovation supported by 169 years of craftsmanship. As part of the Richemont Group, Cartier offers a prestigious and dynamic work environment for those passionate about luxury and excellence.

1. Engage in client-facing sales activities within the Cartier boutique.
2. Manage customer relationships and inventory-related tasks.
3. Handle jewelry and watch repair requests.
4. Perform operational duties related to client interactions.

1. Experience in luxury goods, jewelry, or watch sales.
2. Background in customer service within luxury automotive, hospitality, apparel, or airline industries.
3. Minimum of 2 years of professional experience in sales and customer service.
4. Experience working in team-oriented environments.
5. Ability to build trust with clients and adapt flexibly to their needs.
6. Strong sense of purpose and proactive in skill development.

1. Proficiency in customer relationship management.
2. Strong communication and interpersonal skills.
3. Ability to manage inventory and operational tasks efficiently.
4. Fluency in English and/or Chinese is advantageous.
5. Knowledge of jewelry and watch maintenance is a plus.

A minimum of two years of experience in sales and customer service, preferably within the luxury sector.

Comprehensive onboarding training in Tokyo, including role-playing exercises and historical knowledge of Cartier. Ongoing follow-up training to enhance specialized skills. Mentorship for the first three months to provide detailed guidance.

Cartier fosters a culture of excellence and innovation, deeply rooted in its rich heritage. The workplace emphasizes teamwork, continuous learning, and a commitment to providing unparalleled client experiences. Employees are encouraged to embody the Maison's spirit and contribute to its legacy of luxury and elegance.