Cartier Client Advisor

Cartier, a distinguished name in the realm of luxury, is a part of the Richemont Group, a global leader in luxury goods. Known for its exquisite craftsmanship and timeless elegance, Cartier offers an unparalleled work environment where employees are encouraged to excel and innovate. As an employer, Cartier is committed to fostering a diverse and inclusive workplace, providing opportunities for professional growth and development.

1. Cultivate and maintain strong client relationships, embodying the voice of Cartier in German-speaking markets.
2. Deliver exceptional customer service via phone and web-based channels, ensuring alignment with Cartier's brand standards.
3. Identify and capitalize on sales opportunities, maintaining high levels of customer engagement.
4. Provide expert advice on Cartier's product offerings, enhancing the customer experience.
5. Operate within brand guidelines to uphold Cartier's quality and reputation.

1. Fluency in German and English, both written and spoken.
2. Proven ability to work effectively in a complex environment.
3. Demonstrated experience in building and maintaining positive relationships.

1. Exceptional communication skills across various channels including phone, email, and social media.
2. Strong commercial acumen and ability to identify sales opportunities.
3. Attention to detail and proficiency in using various digital tools.

Experience in luxury client services or a similar role, with a track record of delivering excellent customer support.

Competitive package including a 13th month salary, yearly bonus, commissions, and full travel cost reimbursement.

Comprehensive onboarding and continuous training, opportunities for internal development and mobility, and participation in social events.

Cartier's workplace culture is characterized by its diversity, with 37 nationalities represented in the Amsterdam office. The company values collaboration, social engagement, and personal development, fostering a supportive and dynamic environment.