Cartier Client Advisor

Cartier, a distinguished name in the luxury fashion industry, is part of the Richemont Group, a global leader in luxury goods. Known for its exquisite craftsmanship and timeless elegance, Cartier offers a unique working environment where creativity and innovation are at the forefront. As an employer, Cartier values diversity and professional growth, fostering a culture where employees can thrive and develop their careers within the luxury sector.

1. Build and nurture client relationships, representing Cartier in the Dutch and French markets.
2. Provide outstanding customer service through phone and web-based channels.
3. Identify and capitalize on sales opportunities while maintaining customer engagement.
4. Deliver expert knowledge on Cartier creations and uphold brand quality standards.
5. Serve as the main point of contact for clients, assisting them in selecting the right Cartier creation for significant occasions.
6. Operate within brand guidelines to ensure the quality representation of Cartier.
7. Collaborate proactively within a smaller team, demonstrating attention to detail and system proficiency.

1. Proven track record of creating and maintaining positive client relationships.
2. Fluency in Dutch and French, with excellent communication skills in both languages.
3. Ability to work effectively in a complex environment.

1. Expertise in customer service and client relationship management.
2. Strong commercial acumen and sales identification skills.
3. Proficiency in using various communication tools and systems.
4. Attention to detail and ability to operate within brand guidelines.

Previous experience in a customer service or client advisory role, preferably within the luxury sector.

Competitive package including 13th month salary, yearly bonus, commissions, and full reimbursement of travel costs.

Intensive onboarding and continued training, opportunities for internal development and mobility, and a diverse workplace with 37 nationalities.

Cartier's workplace culture is characterized by diversity, professional growth, and a commitment to excellence. Employees are encouraged to develop their expertise in the luxury field and are supported in their long-term career development. The company values internal mobility and offers various opportunities for personal and professional enhancement.