Cartier Client Advisor

Cartier, a distinguished name in the luxury fashion industry, is renowned for its exquisite craftsmanship and timeless elegance. As part of the Richemont Group, Cartier offers a dynamic and multicultural work environment that fosters growth and innovation. The brand is committed to excellence and is a leader in the world of luxury goods, providing employees with opportunities to thrive in a prestigious setting.

1. Build and nurture client relationships, acting as the voice of Cartier Maison in the English market.
2. Provide outstanding customer service through phone and web-based channels, maintaining the quality standards of Cartier.
3. Identify sales opportunities and maintain high levels of customer engagement.
4. Offer expert advice on Cartier creations, assisting clients in selecting pieces for significant occasions.
5. Operate within brand guidelines to uphold Cartier's quality and reputation.
6. Collaborate proactively with team members to ensure seamless service delivery.

1. Proven track record of creating and maintaining positive client relationships.
2. Ability to work effectively in a complex environment.

1. Excellent command of English, both written and spoken.
2. Strong interpersonal and communication skills.
3. Attention to detail and a systematic mindset.
4. Proficiency in using various customer service tools.

Experience in client services, particularly within the luxury sector, is preferred.

Competitive package including 13th month salary, yearly bonus, commissions, and full reimbursement of travel costs.

Intensive onboarding and continued training, opportunities for internal development and mobility, and a multicultural work environment with 37 nationalities represented in the Amsterdam office.

Cartier's workplace culture is characterized by its commitment to diversity, internal development, and a supportive environment that encourages both personal and professional growth. The brand values its employees and provides a platform for them to excel in the luxury industry.