Cartier Client Advisor

Nagoya • Japan

Friday, February 14, 2025

Cartier, established in 1847 in Paris, is a prestigious jeweler renowned for its timeless elegance and exquisite craftsmanship. As part of the Richemont Group, Cartier continues to captivate a global audience with its unique style and unwavering commitment to innovation, while honoring its rich heritage. The Maison is celebrated for its dedication to excellence, which is reflected in every creation and service offered.

1. Provide exceptional customer service and sales in Cartier boutiques.
2. Manage customer relationships and inventory.
3. Handle jewelry and watch repair requests.
4. Perform operational tasks related to customer service and sales.

1. Experience in luxury goods, jewelry, or watch sales.
2. Background in customer service within high-end sectors such as luxury automobiles, hotels, apparel, or airlines.
3. Minimum of two years of professional experience in sales and customer service.
4. Ability to build trustful relationships with clients and adapt to their needs.
5. Strong team player with experience in collaborative work environments.

1. Strong interpersonal and communication skills.
2. Proficiency in Mandarin or English is advantageous.
3. Ability to manage and prioritize multiple tasks.
4. Keen attention to detail and organizational skills.
5. Passion for luxury brands and customer service excellence.

At least two years of experience in sales and customer service, preferably in luxury retail or related industries.

Comprehensive training programs, including a four-day induction in Tokyo and ongoing mentorship for the first three months. Opportunities for professional development and skill enhancement.

Cartier fosters a culture of excellence and innovation, deeply rooted in its rich heritage. The Maison values passion, dedication, and a commitment to providing unparalleled customer experiences. Employees are encouraged to pursue personal growth and contribute to the brand's legacy of luxury and elegance.