Cartier Client Advisor

Tokyo • Japan

Friday, February 14, 2025

Cartier, a distinguished maison founded in Paris in 1847, continues to captivate individuals worldwide who cherish beauty and elegance. Celebrated as the "jeweler of kings and king of jewelers" by King Edward VII of England, Cartier's opulent universe reflects the unique style and boundless passion for creation established by its third generation, Louis Cartier. As part of the Richemont Group, Cartier embodies a legacy of craftsmanship and innovation, consistently producing exceptional creations while honoring its 169-year tradition.

1. Provide exceptional customer service and sales support in Cartier boutiques.
2. Manage customer relationships and inventory control.
3. Handle jewelry and watch repair requests.
4. Perform operational tasks related to customer service and sales.

1. Experience in luxury goods, jewelry, or watch sales.
2. Experience in customer service within luxury automotive, hotel, apparel, or airline industries.
3. Minimum of two years of professional experience with sales and customer service.
4. Experience working in a team-oriented environment.
5. Ability to build trust with clients and provide flexible solutions.
6. Goal-oriented with a proactive approach to skill development.

1. Proficiency in customer relationship management.
2. Strong communication and interpersonal skills.
3. Fluency in Japanese; proficiency in English or Chinese is advantageous.
4. Ability to manage inventory and operational tasks efficiently.

Minimum of two years in sales or customer service, preferably in luxury sectors.

Comprehensive training programs including a four-day onboarding session in Tokyo and ongoing follow-up training. A buddy system for the first three months to ensure a smooth integration.

Cartier fosters a culture of excellence, innovation, and tradition, where employees are encouraged to embody the maison's spirit and deliver heartfelt hospitality. The brand values teamwork, continuous learning, and the ability to create memorable experiences for its clientele.