Cartier Client Advisor

Tokyo • Japan

Friday, February 14, 2025

Cartier, established in 1847 as a jeweler in Paris, continues to captivate individuals worldwide with its enduring dedication to beauty and elegance. Revered by King Edward VII of England as "the jeweler of kings and the king of jewelers," Cartier's opulent universe reflects the unique style and boundless passion for creation established by Louis Cartier, the third generation of the family. As part of the Richemont Group, Cartier upholds its spirit, perpetuating a legacy of craftsmanship and innovation that has spanned over 169 years.

1. Provide exceptional customer service and sales support in the Cartier boutique.
2. Manage customer relationships and inventory control.
3. Handle repair requests for jewelry and watches.
4. Execute operational tasks related to sales and customer service.

1. Experience in sales or customer service, particularly in luxury goods, jewelry, or watches.
2. Minimum of two years of professional experience in a customer-facing role.
3. Ability to build trust with clients and adapt to their needs.
4. Experience working in a team-oriented environment.

1. Strong communication skills in English and preferably Chinese.
2. Proficiency in customer relationship management.
3. Ability to work collaboratively in a team setting.
4. Flexibility and problem-solving skills.

A minimum of two years in sales or customer service, preferably in luxury retail, automotive, hospitality, apparel, or aviation industries.

Comprehensive training program including a four-day induction in Tokyo and ongoing follow-up training. Buddy system for the first three months to ensure thorough onboarding and skill development.

Cartier fosters a culture of excellence, innovation, and passion for luxury. Employees are encouraged to embody the spirit of the Maison, providing exceptional service and creating memorable experiences for clients. The workplace values teamwork, continuous learning, and personal growth.