Cartier Business Applications Excellence Manager

Grand Prairie • USA

Tuesday, June 17, 2025

Cartier, a distinguished maison under the Richemont Group, is renowned for its exquisite craftsmanship and timeless elegance. As an employer, Cartier North America is committed to fostering a diverse and inclusive workforce that mirrors the rich diversity of its clientele and communities. The brand prides itself on nurturing creativity and knowledge, which are pivotal in delivering unparalleled excellence.

1. Serve as the primary contact and coordinator for the Client Relations Center (CRC) regarding technical issues and digital tool inquiries.
2. Develop and maintain comprehensive knowledge of CRC systems to enhance operational efficiency in collaboration with Cartier leadership.
3. Act as the Subject Matter Expert for eCommerce, CRM, and Aftersales procedures and best practices.
4. Collaborate effectively with CRC Operations, Regional eCommerce, IT teams, and Customer Service functions to resolve issues and improve processes.
5. Manage multiple applications and systems with technical agility, ensuring seamless daily operations.
6. Lead system roadmap planning and roll-out for Cartier CRC, supporting new technology implementations and project management life cycles.
7. Coordinate and perform User Acceptance Testing for system enhancements, new functionalities, and releases.
8. Conduct regular system audits to ensure compliance with policies and optimal system functionality.
9. Liaise with international partners, local IT, and other business partners to facilitate awareness and action.
10. Collaborate with the Business Excellence and Training Manager to coordinate and facilitate user training on system-related topics.

1. Bachelor’s degree in Information Systems, Computer Science, Business Administration, or a related field preferred.
2. 3+ years of business operations experience in areas such as Salesforce Service Cloud, Salesforce Commerce Cloud, or project management tools like Atlassian Jira/Confluence.

1. Proficiency in MS Office Suite and digital communication tools.
2. Experience with Salesforce, Vonage, SAP, or other CRM/sales tools is advantageous.
3. Management or leadership experience, including direct report management.
4. Strong communication and influencing skills, with the ability to work with leadership and stakeholders.
5. Ability to thrive in a diverse, fast-paced environment with strong attention to detail.

3+ years in business operations, with experience in Salesforce ecosystems, project management, and retail or eCommerce structures.

Bachelor’s degree in Information Systems, Computer Science, Business Administration, or related field preferred.

Salary will be negotiated based on relevant skills and experience.

Cartier offers a comprehensive benefits package including medical, dental, and vision programs, health savings and flexible spending accounts, life insurance, disability benefits, and a 401(k) with employer match. Additional benefits include wellness reimbursement, paid time off, and volunteer time off days.

Cartier North America is dedicated to creating a workplace that values diversity and inclusion, fostering an environment where creativity thrives. The company supports its employees' professional growth and personal well-being, encouraging a balance between work and life commitments.