Cartier Brand Ambassador

New York City • USA

Friday, August 22, 2025

Cartier, a distinguished name in the luxury fashion industry, is part of the Richemont Group, a global leader in luxury goods. Renowned for its exquisite craftsmanship and timeless elegance, Cartier offers a prestigious work environment where employees are encouraged to excel and innovate. As an employer, Cartier is committed to fostering a culture of excellence, creativity, and inclusivity, providing opportunities for professional growth and development within the luxury sector.

1. Provide exceptional customer service across various communication channels, ensuring client satisfaction and adherence to service level agreements.
2. Guide clients in selecting products by offering expert advice on product details, sizing, personalization, and delivery options.
3. Manage client-facing order follow-up, including fraud reviews, stock updates, and return processing.
4. Oversee end-to-end client support for repairs and services, providing updates and cost estimates.
5. Capture and utilize client data for relationship building and follow-up.
6. Cultivate client relationships through personalized service and Maison-specific initiatives.
7. Collaborate with management to develop client engagement plans.
8. Resolve client challenges efficiently, aiming for first-call resolution.
9. Assist with special projects related to tool development and roll-out support.
10. Support the Cartier boutique network by managing increased phone volume and providing recommendations for client experiences.
11. Engage in personal and team development through training and knowledge sharing.
12. Participate in specialized training programs with industry-leading organizations.

1. 3+ years of experience in contact centers, customer service, or retail.
2. Experience in the luxury retail sector preferred.
3. College or technical degree preferred but not required.

1. Proficiency in eCommerce and luxury retail operations.
2. Ability to absorb extensive brand and product information quickly.
3. Technical agility with multiple computer applications and systems.
4. Strong proficiency with Microsoft Office suite.
5. Experience with Salesforce, Vonage, Medallia, or similar tools.
6. Excellent verbal and written communication skills.
7. Cultural intelligence and multilingual abilities are a plus.
8. Knowledge of high-end jewelry, timepieces, and gemstones.

A minimum of three years in contact centers, customer service, or retail, with a preference for luxury retail experience.

College or technical degree preferred, but not required.

Richemont offers a comprehensive benefits program, including medical, dental, and vision coverage, life insurance, disability benefits, and a 401(k) plan with employer match. Employees enjoy paid time off, wellness reimbursements, and access to an employee assistance program. Volunteer days are provided to support community initiatives.

Cartier, as part of the Richemont Group, prides itself on a culture of innovation, excellence, and inclusivity. The company values its employees' well-being and professional growth, fostering an environment where creativity and collaboration are encouraged. Cartier is dedicated to maintaining a workplace that supports diversity and empowers its workforce to contribute to the brand's legacy of luxury and elegance.