Cartier Brand Ambassador

New York • USA

Friday, August 22, 2025

Cartier, a distinguished name in the luxury fashion industry, is part of the Richemont Group, a global leader in luxury goods. Renowned for its exquisite craftsmanship and timeless elegance, Cartier offers a dynamic and enriching work environment where innovation and tradition are seamlessly intertwined. As an employer, Cartier is committed to fostering talent and providing opportunities for professional growth within the prestigious Richemont family.

1. Provide exceptional customer service across various communication channels including phone, email, chat, SMS, and social media, ensuring adherence to service level agreements (SLAs).
2. Guide clients in selecting products that meet their personal or occasion needs by offering expert advice on product details, sizing, personalization, warranties, and delivery.
3. Manage client-facing order follow-ups, including fraud review communications, stock and shipping updates, and return and exchange processing.
4. Oversee end-to-end client support for repairs and services, providing updates on repair status, cost estimates, and completion timelines.
5. Capture and maintain accurate client data for relationship building and follow-up.
6. Cultivate client relationships through exceptional service and Maison-specific initiatives, such as personalized gestures and special experiences.
7. Collaborate with management and client engagement leaders to develop client and prospect development plans.
8. Resolve client challenges and objections effectively, aiming for first-call resolution.
9. Assist with special projects, including tool requirements, testing activities, and roll-out support.
10. Support the Cartier boutique network by managing phone volume and providing recommendations for client experiences in physical spaces.
11. Participate in team and brand training sessions, sharing knowledge and best practices.
12. Engage in personal development activities, including one-on-one coaching and specialized training programs.

1. College or technical degree preferred but not required.
2. 3+ years of experience in contact centers, customer service, retail, or equivalent.

1. Experience in eCommerce and luxury retail.
2. High level of maturity, poise, and sound business judgment.
3. Ability to quickly absorb extensive brand and product information.
4. Proficiency with computers and Microsoft Office suite.
5. Experience with Salesforce, Vonage, Medallia, or similar tools is a plus.
6. Knowledge of SAP and social media experience is advantageous.
7. Comfort with virtual and video-based interactions.
8. Cultural intelligence and multilingual abilities are a plus.
9. Knowledge of high-end jewelry, timepieces, and gemstones.

A minimum of three years in contact centers, customer service, retail, or a related field, preferably within the luxury sector.

College or technical degree preferred, but not required.

Expected salary range: $24/hr, determined based on relevant skills and experience.

Richemont provides a comprehensive benefits package, including medical, dental, and vision programs, health savings accounts, life insurance, disability benefits, and a 401(k) with employer match. Employees enjoy paid time off, wellness reimbursements, and access to an employee assistance program. Volunteer days off are also offered to support community initiatives.

Cartier, as part of the Richemont Group, prides itself on a culture that values innovation, excellence, and a commitment to craftsmanship. The workplace environment encourages collaboration, continuous learning, and personal growth, fostering a sense of belonging and purpose among employees.