Cartier Boutique Technician

Cartier, a prestigious name in the luxury fashion industry, is part of the Richemont Group, a conglomerate renowned for its portfolio of leading luxury brands. As an employer, Cartier offers a dynamic and sophisticated work environment where innovation and craftsmanship are at the forefront. Employees are encouraged to excel in their careers while contributing to the brand's legacy of excellence.

1. Provide technical services for watches and jewelry, including quick services, chain adjustments, component replacements, polishing, and rhodium services at designated locations.
2. Support sales teams with client care cases requiring technical input and complex bracelet adjustments.
3. Diagnose products to determine the required service and appropriate service location, including main service facility, boutique, or vendor.
4. Perform watch services such as battery replacement, functional checks, rate adjustments, water resistance renewal, component replacement, complete service, and polishing.
5. Execute jewelry services, including chain adjustments, link modifications, and services on LOVE bracelets.
6. Maintain workshop tools and equipment, ensuring proper maintenance, calibration, and bench organization, while applying 5S practices.
7. Ensure workflow efficiency by respecting task objectives, service coding, warranties, and quality standards.

1. 3-5 years of experience working with luxury watches or products.
2. Watchmaking technical operations experience.
3. Encasing Certification (WOSTEP) or ability to pass a Technician Exam.

1. Client-focused with strong organizational, interpersonal, and communication skills.
2. Proficient in computer skills, including SAP and Zoom/TEAMs navigation.
3. Ability to handle multiple tasks simultaneously in a fast-paced environment.
4. Teamwork-oriented.

3-5 years of experience in luxury watch or product handling is required.

Expected salary range is $65,000-$95,000, negotiable based on relevant skills and experience.

Richemont offers a comprehensive benefits package including medical, dental, and vision programs, health savings and flexible spending accounts, life insurance, disability benefits, and a 401(k) with employer match. Additional benefits include wellness reimbursement, paid time off, and volunteer time off days.

Cartier, under the Richemont Group, fosters a culture of innovation, craftsmanship, and excellence. The company values the health and wellbeing of its associates, promoting a balanced work-life environment and encouraging community involvement through volunteer initiatives.