Cartier Boutique Technician

Chicago • USA

Wednesday, August 27, 2025

Cartier, a distinguished brand within the Richemont Group, is renowned for its exquisite craftsmanship and luxury products, including watches and jewelry. As an employer, Cartier offers a dynamic environment where innovation meets tradition, providing employees with the opportunity to work with iconic products and contribute to the brand's prestigious legacy. Richemont, the parent company, is a global leader in luxury goods, fostering a culture of excellence and creativity across its portfolio of renowned maisons.

1. Provide technical services for watches and jewelry, including quick services, chain adjustments, component replacements, polishing, and rhodium plating at designated locations.
2. Support sales teams with client care cases requiring technical input and complex bracelet adjustments or changes.
3. Diagnose all products to determine the required service and appropriate service location, including main service facility centers, boutiques, or vendors.
4. Perform watch services such as battery replacement, functional checks, rate adjustments, water resistance renewal, component replacement, complete servicing, and polishing.
5. Execute jewelry services, including chain adjustments, LOVE bracelet services, polishing, and rhodium services at specific locations.
6. Maintain and calibrate workshop tools and equipment, ensuring bench organization and applying 5S practices.
7. Ensure workflow efficiency by respecting task objectives, service coding, warranties, and quality standards.

1. 3-5 years of experience working with luxury watches or products.

1. Experience in watchmaking technical operations.
2. Encasing Certification (WOSTEP) or ability to pass a Technician Exam.
3. Client-focused with strong organizational, interpersonal, and communication skills.
4. Proficiency in computer skills, including SAP and Zoom/TEAMs navigation.
5. Ability to multitask and work collaboratively in a fast-paced environment.

3-5 years of experience in luxury watch or product servicing is required.

Expected salary range is $65,000-$95,000, negotiable based on relevant skills and experience.

Richemont offers a comprehensive benefits program, including medical, dental, and vision coverage, health savings and flexible spending accounts, life insurance, disability benefits, and a 401(k) with employer match. Additional benefits include wellness reimbursement, paid time off, and volunteer time off days.

Richemont fosters a culture of innovation and excellence, encouraging employees to craft the future of luxury. The company values work-life balance and community engagement, offering opportunities for personal and professional growth within a supportive and dynamic environment.