Cartier Boutique Technician

Boston • USA

Tuesday, November 4, 2025

Cartier, a distinguished name in the luxury goods sector, operates under the esteemed Richemont Group, a global leader in high-end jewelry, watches, and accessories. As an employer, Cartier is committed to fostering a culture of excellence and innovation, providing employees with unparalleled opportunities to develop their skills and advance their careers within a prestigious brand renowned for its craftsmanship and heritage.

1. Provide technical services for watches and jewelry, including quick services, chain adjustments, component replacements, polishing, and rhodium services at designated locations.
2. Support sales teams by offering technical input for client care cases and assisting with complex bracelet adjustments or changes.
3. Conduct diagnosis of all products to determine necessary services and appropriate service locations, including the main service facility, boutique, or vendor.
4. Perform comprehensive watch services, including battery replacement, functional checks, rate adjustments, water resistance renewal, component replacement, complete service, and polishing.
5. Execute jewelry services, such as chain adjustments, link modifications, services on LOVE bracelets, and polishing.
6. Maintain and calibrate workshop tools and equipment, ensuring bench organization and adherence to 5S practices.
7. Ensure efficient workflow by respecting task objectives, service coding, warranties, and quality standards.

1. 3-5 years of experience working with luxury watches or products.
2. Watchmaking technical operations experience.
3. Encasing Certification (WOSTEP) or ability to pass a Technician Exam to validate skills.

1. Client-focused with strong organizational, interpersonal, and communication skills.
2. Proficient in computer skills, including SAP and Zoom/TEAMs navigation.
3. Ability to multitask and work effectively in a fast-paced team environment.

3-5 years of experience with luxury watches or products is required.

Expected salary range is $65,000-$85,000, negotiable based on relevant skills and experience.

Richemont offers a comprehensive benefits package, including medical, dental, and vision programs, health savings and flexible spending accounts, life insurance, disability benefits, and a 401(k) with employer match. Additional benefits include wellness reimbursement, paid time off, and volunteer time off days.

Richemont, the parent company of Cartier, is dedicated to crafting the future by nurturing a workplace culture that values innovation, excellence, and collaboration. Employees are encouraged to contribute to their communities and pursue personal and professional growth within a supportive and dynamic environment.