Cartier Boutique Sales Ambassador

Toronto • Canada

Saturday, August 2, 2025

Cartier, a distinguished name in the luxury goods sector, is part of the esteemed Richemont Group, a global leader in luxury retail. The Maison is renowned for its exquisite craftsmanship and timeless elegance, offering an unparalleled working environment for those passionate about luxury and client service.

1. Achieve and exceed monthly sales targets as directed by management.
2. Provide exceptional customer service, ensuring a unique client experience at all touchpoints.
3. Adapt sales approach according to client needs and motivations.
4. Negotiate and handle client objections with ease.
5. Support after-sales clients in accordance with Maison values, providing recommendations for an exceptional experience.
6. Cultivate new and existing client relationships through exceptional service and Maison-specific CRM initiatives.
7. Accurately capture client data for follow-up and relationship building.
8. Resolve client issues and escalate as necessary to management.
9. Participate in in-store and offsite events and networking initiatives.
10. Comply with all security and operational policies and procedures.
11. Assist with daily set-up and breakdown of the boutique, and communicate maintenance issues.
12. Participate in merchandising and daily maintenance of displays and back-stock.
13. Engage in daily and annual inventories and cycle counts.
14. Assist with special projects, such as price changes and supporting back-office responsibilities.

1. 2 to 5 years of experience in luxury retail.
2. Ability to work Saturdays, Sundays, and one weekday consistently.

1. Ability to work in a fast-paced retail environment.
2. Proficiency in MS Office; SAP knowledge preferred.
3. Excellent interpersonal and communication skills.
4. Strong understanding of customer service needs and priorities.
5. Attention to detail with the ability to multitask.
6. Fluency in additional languages is a plus.
7. General knowledge of timepiece movements preferred.

2 to 5 years of previous experience in luxury retail is required.

College degree preferred.

Hourly rate between $27-$28.

Richemont offers a comprehensive benefits program including health, dental, drug, and vision programs, life insurance, disability benefits, RRSP program with employer match, paid time off, maternity leave top-up, and access to an employee assistance program. Employees are also encouraged to participate in volunteer days to support local community initiatives.

Cartier fosters a culture of excellence and elegance, where employees are encouraged to embody the values of the Maison. The brand promotes a collaborative and inclusive environment, supporting professional growth and community engagement.