Cartier Boutique Sales Ambassador

New York City • USA

Monday, November 10, 2025

Cartier, a prestigious name in the luxury industry, is part of the Richemont Group, a conglomerate renowned for its portfolio of leading luxury brands. As an employer, Cartier offers an environment that fosters creativity, innovation, and excellence, providing its employees with the opportunity to be part of a legacy of elegance and craftsmanship.

1. Achieve and surpass monthly sales targets as directed by management.
2. Deliver exceptional customer service by creating a welcoming environment and maintaining high standards.
3. Adapt sales approach to meet client needs and motivations.
4. Negotiate and manage client objections effectively.
5. Support after-sales clients in alignment with Maison values, providing recommendations for an exceptional experience.
6. Cultivate client relationships through exceptional service and Maison-specific CRM initiatives.
7. Capture and manage client data accurately for follow-up and relationship building.
8. Resolve client issues and escalate to management as necessary.
9. Participate in in-store and offsite events and networking activities.
10. Comply with all security and operational policies and procedures.
11. Assist with daily boutique set-up, breakdown, and maintenance.
12. Participate in merchandising and daily maintenance of displays and back-stock.
13. Engage in daily and annual inventories and cycle counts.
14. Assist with special projects such as price changes and back-office support.

1. 2 to 5 years of experience in luxury retail.
2. Ability to work consistently on Saturdays, Sundays, and one weekday.

1. Proficiency in a fast-paced retail environment.
2. Computer and internet savvy with MS Office experience; SAP knowledge preferred.
3. Excellent interpersonal and communication skills.
4. Strong customer service orientation and understanding of customer priorities.
5. Attention to detail and ability to multitask with precision.
6. Additional language skills are advantageous.
7. General knowledge of timepiece movements preferred.

2 to 5 years of experience in luxury retail, with availability to work weekends and one weekday consistently.

College degree preferred.

Richemont prioritizes employee wellbeing, offering a comprehensive benefits program including medical, dental, vision, life insurance, disability benefits, and a 401(k) with employer match. Employees enjoy paid time off and access to an employee assistance program, supporting work-life balance.

Cartier, as part of the Richemont Group, fosters a culture of creativity, innovation, and excellence. Employees are encouraged to embody the brand's legacy of elegance and craftsmanship, maintaining a professional demeanor and acting as ambassadors for the brand.