Cartier Boutique Sales Ambassador

New York City • USA

Wednesday, August 27, 2025

Cartier, a distinguished member of the Richemont Group, is renowned for its exquisite craftsmanship and luxury offerings. As part of Richemont Americas, Cartier is committed to fostering an inclusive and dynamic workplace that celebrates diversity and empowers creativity, ensuring excellence in every endeavor.

1. Achieve and exceed monthly sales targets as directed by management.
2. Provide exceptional customer service, ensuring each client receives a personalized and memorable experience.
3. Adapt sales approach to meet client needs and motivations, handling objections with ease.
4. Support after-sales clients in alignment with Maison values, offering recommendations for an exceptional client experience.
5. Cultivate and maintain client relationships through Maison-specific CRM initiatives.
6. Accurately capture and utilize client data for relationship building and follow-up.
7. Resolve client issues and escalate to management as necessary.
8. Participate in in-store and offsite events and networking activities.
9. Comply with all security and operational policies and procedures.
10. Assist with daily boutique operations, including set-up, breakdown, and maintenance of displays.
11. Participate in inventory counts and audits, ensuring accuracy and preparedness.
12. Support special projects such as price changes and back-office responsibilities.

1. College degree preferred.

1. Ability to work in a fast-paced retail environment.
2. Proficiency in MS Office; SAP knowledge preferred.
3. Excellent interpersonal and communication skills.
4. Strong attention to detail and multitasking ability.
5. Fluency in additional languages is a plus.
6. Self-starter with a team-player approach.

2 to 5 years of experience in luxury retail, service, or hospitality environments, with a general knowledge of timepiece movements.

College degree preferred.

Richemont offers a comprehensive benefits package, including medical, dental, and vision programs, health savings and flexible spending accounts, life insurance, disability benefits, and a 401(k) with employer match. Additional benefits include paid time off, wellness reimbursement, employee assistance programs, and volunteer days off.

Richemont Americas prides itself on creating an inclusive community that values diversity and empowers creativity. The company encourages employees to engage with their local communities and supports initiatives that drive positive change.