Cartier Boutique Sales Ambassador

New York • USA

Tuesday, November 11, 2025

Cartier, a distinguished member of the Richemont Group, is renowned for its exquisite craftsmanship and timeless elegance in luxury goods. As an employer, Cartier offers a dynamic and enriching work environment where employees are encouraged to excel and innovate. The Richemont Group supports its brands with a strong commitment to employee development and well-being.

1. Achieve and exceed monthly sales targets as directed by management.
2. Deliver exceptional customer service by creating a welcoming environment and maintaining high standards.
3. Adapt sales approach to meet client needs and motivations.
4. Negotiate and manage client objections effectively.
5. Support after-sales clients in alignment with Maison values, providing recommendations for an exceptional experience.
6. Cultivate and manage client relationships through Maison-specific CRM initiatives.
7. Accurately capture client data for follow-up and relationship building.
8. Resolve client issues and escalate to management when necessary.
9. Participate in in-store and offsite events and networking activities.
10. Comply with all security and operational policies and procedures.
11. Assist with daily boutique set-up, maintenance, and breakdown.
12. Participate in merchandising and inventory management.
13. Support special projects such as price changes and back-office responsibilities.

1. College degree preferred

1. Ability to work in a fast-paced retail environment
2. Proficiency in MS Office and SAP knowledge preferred
3. Excellent interpersonal and communication skills
4. Strong customer service orientation
5. Attention to detail and multitasking ability
6. Fluency in additional languages is advantageous
7. Knowledge of timepiece movements is preferred

2 to 5 years of experience in luxury retail, with availability to work weekends and one weekday consistently.

College degree preferred

Richemont offers a comprehensive benefits program including medical, dental, and vision coverage, health savings and flexible spending accounts, life insurance, disability benefits, and a 401(k) plan with employer match. Employees enjoy paid time off and access to an employee assistance program, promoting a healthy work-life balance.

Cartier fosters a culture of excellence and innovation, encouraging employees to embody the brand's values and uphold its prestigious image. The workplace environment is collaborative and supportive, with a focus on professional growth and development.