Cartier Boutique Sales Ambassador

New York • USA

Friday, August 15, 2025

Cartier, a distinguished name under the Richemont umbrella, is renowned for its exquisite craftsmanship and timeless elegance in the luxury goods sector. As part of Richemont Americas, Cartier is committed to fostering an inclusive and diverse workforce, celebrating the unique backgrounds and experiences of its employees. This dedication to diversity and inclusion fuels creativity and innovation, ensuring the brand's continued excellence and leadership in the luxury market.

1. Achieve and exceed monthly sales targets as directed by management.
2. Deliver exceptional customer service, ensuring a unique client experience at all touchpoints.
3. Adapt sales approach to meet client needs and motivations, handling objections with ease.
4. Support after-sales clients in alignment with Maison values, providing expert recommendations.
5. Cultivate and maintain client relationships through exceptional service and Maison-specific CRM initiatives.
6. Accurately capture and utilize client data for follow-up and relationship building.
7. Resolve client issues and escalate concerns to management as necessary.
8. Participate in in-store and offsite events and networking activities.
9. Comply with all security and operational policies and procedures.
10. Assist with daily boutique operations, including setup, breakdown, merchandising, and inventory management.
11. Contribute to special projects such as price changes and back-office support.

1. 2 to 5 years of experience in luxury retail, service, or hospitality environments.
2. General knowledge of timepiece movements.

1. Proficiency in a fast-paced retail environment.
2. Competency in MS Office; SAP knowledge preferred.
3. Excellent interpersonal and communication skills.
4. Strong customer service orientation and attention to detail.
5. Ability to multitask with precision.
6. Additional language skills are advantageous.

2 to 5 years of experience in luxury retail, service, or hospitality environments.

College degree preferred.

Expected salary range: $26 to $28 per hour, commission eligible. Salaries will be negotiated based on relevant skills and experience.

Richemont offers a comprehensive benefits program, including medical, dental, and vision coverage, health savings and flexible spending accounts, life insurance, disability benefits, and a 401(k) plan with employer match. Additional benefits include paid time off, wellness reimbursement, and access to an employee assistance program. Employees are encouraged to engage in community service with volunteer days off.

Cartier, as part of Richemont, champions a culture of inclusivity and diversity, fostering an environment where creativity and knowledge thrive. The company values the unique contributions of each employee, promoting a community that is both dynamic and supportive. This culture of excellence and empowerment is central to Cartier's identity and success.