Cartier Boutique Operations Specialist

Cartier, a distinguished member of the Richemont Group, is renowned for its exquisite craftsmanship and timeless luxury creations. As an employer, Cartier is committed to fostering a diverse and inclusive workforce that reflects the rich tapestry of its clientele and the communities it serves. The Maison offers a unique environment where creativity and individuality are celebrated, providing employees with opportunities for professional and personal growth within the prestigious world of luxury fashion.

1. Oversee the application of all transactions and stock procedures within the boutique.
2. Ensure the daily management of boutique stock, operations, and compliance.
3. Manage daily transactions, including invoice validation, deposits, charges, and refunds.
4. Coordinate with the financial back office to resolve payment issues and execute daily banking reconciliation.
5. Investigate and resolve discrepancies in financial transactions.
6. Manage stock transfers, quality control, client reservations, and consignments.
7. Prepare and label pieces for display, including price changes.
8. Handle omni-channel orders from a stock management perspective.
9. Prepare e-commerce sales and manage returns, refunds, and client databases.
10. Coordinate with the head office online team for price changes and product selection.
11. Conduct annual counts, cycle counts, and spot checks for inventory compliance.
12. Ensure adherence to Group and Maison policies and procedures for stock handling.
13. Support boutique organization, including order management and special projects.
14. Contribute to a positive and productive boutique environment.
15. Develop a deep understanding of Maison products, heritage, and values.

1. Proven experience in retail operations or a similar role within the luxury sector.
2. Strong understanding of stock management and financial transaction processes.
3. Familiarity with e-commerce operations and omni-channel order management.

1. Excellent organizational and multitasking abilities.
2. Strong analytical and problem-solving skills.
3. Exceptional communication and interpersonal skills.
4. Proficiency in relevant software and inventory management systems.

A minimum of 3 years of experience in retail operations or a related field within the luxury industry is required.

Bachelor's degree in Business Administration, Retail Management, or a related field is preferred.

Cartier offers a supportive environment that encourages professional and personal development, along with opportunities to work on special projects and gain exposure to key decision-makers.

Cartier prides itself on a culture that values diversity, inclusion, and the unique contributions of each individual. The Maison fosters an environment where creativity and knowledge thrive, driven by a shared commitment to excellence and innovation in the luxury industry.