Cartier Boutique Operations Assistant

Bangkok • Thailand

Monday, April 21, 2025

Cartier, a distinguished maison within the Richemont Group, is renowned for its exquisite craftsmanship and prestigious luxury goods. As an employer, Cartier offers a dynamic and sophisticated work environment, encouraging innovation and excellence. The Richemont Group, a global leader in the luxury industry, provides unparalleled opportunities for career growth and development within its prestigious portfolio of brands.

1. Support the eKYC (Electronic Know-Your-Customer) process by acting as a liaison for boutique clients, ensuring compliance with anti-money laundering regulations and enhancing client experience.
2. Verify the accuracy of information collected during the eKYC process.
3. Deliver exceptional customer service to aftersales clients, addressing their requests and issues to ensure seamless service.
4. Maintain regular communication with boutique teams regarding client service updates and track aftersales cases to ensure timely resolution.
5. Assist the Boutique Office Executive in monitoring and ordering store supplies, including stationery, cleaning products, and client refreshments.
6. Serve as a secondary contact for maintenance coordination with vendors and landlords.
7. Support the stock team with inventory transfer and management.
8. Aid in client welcoming and waiting time management, including answering boutique phone calls.
9. Provide additional support for boutique sales as needed.

1. Bachelor’s degree in any field

1. Strong team spirit and coordination skills
2. Attention to detail and diligence
3. Excellent communication skills in English and Thai
4. Client-focused with a commitment to providing excellent service
5. Flexibility and initiative in delivering high standards
6. Proficiency in MS Office applications

Previous experience in a client service or administrative role within the luxury retail sector is preferred.

Bachelor’s degree in any field

Employees enjoy comprehensive benefits, including opportunities for professional growth within the Richemont Group, access to exclusive training programs, and a collaborative work environment.

Cartier fosters a culture of elegance, innovation, and excellence, where employees are encouraged to contribute to the brand's legacy of luxury and sophistication. The workplace is characterized by a commitment to high standards and a supportive team environment.