Cartier Boutique Manager

Johannesburg • South Africa

Wednesday, February 12, 2025

Cartier, a distinguished member of the Richemont Group, is renowned for its exquisite craftsmanship and luxury offerings. As an employer, Cartier embodies a commitment to excellence, fostering a dynamic environment where innovation and tradition converge. The brand is dedicated to nurturing talent and encouraging professional growth within its global network.

1. Oversee daily store operations to align corporate objectives with boutique-level execution.
2. Cultivate and expand partnerships within the South African market in collaboration with the Communication Manager to drive business development.
3. Ensure exceptional VIP client experiences by coaching Sales Associates to enhance client relationships through networking and personalized initiatives.
4. Analyze the monthly Boutique Dashboard, develop quarterly action plans, and ensure accountability for results.
5. Represent Cartier as a Maison ambassador at meetings, events, charity dinners, and other functions.
6. Supervise all Care Service cases to ensure excellence and promote Cartier Care in the South African market.
7. Hire, lead, and manage projects and operations in accordance with strategic vision and team development needs.
8. Provide on-the-job training, set targets, and conduct appraisals to coach the team individually and collectively.
9. Foster a cooperative and harmonious work environment to maximize employee morale and productivity.

1. Fluency in English with excellent communication skills; knowledge of local dialects is advantageous.
2. Minimum of 5 years of management experience in client-centric teams, preferably within retail or hospitality.

1. Entrepreneurial spirit with the ability to adapt to change and assess risks.
2. Passion for luxury and understanding of luxury codes to represent the Maison effectively.

A minimum of 5 years in management roles within client-focused environments, ideally in retail or hospitality sectors.

Cartier offers a supportive and inclusive work environment that values diversity and fosters professional growth. Employees benefit from opportunities for career advancement and engagement in a globally recognized luxury brand.

Cartier's workplace culture is defined by its dedication to diversity, empathy, and integrity. The brand values the unique contributions of its employees and encourages a collaborative and innovative atmosphere. Cartier is committed to making a positive impact on the world and supports initiatives that reflect this ethos.