Cartier Boutique Director

Abu Dhabi • UAE

Monday, June 2, 2025

Cartier, a distinguished name in the luxury industry, is part of the Richemont Group, a conglomerate renowned for its prestigious portfolio of luxury brands. As an employer, Cartier is committed to fostering an environment where innovation, excellence, and cultural diversity are celebrated. Employees are encouraged to bring their unique perspectives to the table, contributing to the brand's legacy of creativity and exceptional client experiences.

1. Lead a multicultural team to deliver unparalleled client experiences and ensure operational excellence in the boutique.
2. Achieve and exceed key performance indicators (KPIs) with a focus on performance and profitability.
3. Collaborate with local headquarters to implement new initiatives and develop the business by recruiting and nurturing clients, especially high-end clientele.
4. Manage multiple departments and a team of over 60 members, including 4 direct reports, in a dynamic environment.
5. Work retail hours, including weekends, and travel occasionally for training and events.
6. Drive commercial and operational performance, adapting the Maison's strategy to the boutique level.
7. Oversee all commercial activities, sales achievements, and high-end sales, defining action plans based on performance analysis.
8. Optimize client interactions and waiting times, and assess local market opportunities to implement effective sales strategies.
9. Manage the boutique's P&L in collaboration with finance and retail teams.
10. Provide inspirational leadership, translating the boutique vision into individual objectives and managing Deputy Managers.
11. Identify and develop high-potential team members, maintaining a talent pool.
12. Ensure all team members embody the Cartier spirit and uphold the Maison's standards.
13. Promote client-centric approaches and proactive clienteling practices, developing action plans for client engagement.
14. Supervise operations, ensuring compliance with Maison policies and successful inventory control.
15. Partner with merchandising to maintain appropriate stock levels and oversee boutique security.

1. Minimum of 8 years of experience in retail management, preferably in the luxury sector.
2. Degree in Business, Luxury Management, or a related field.
3. Experience working in the UAE; international experience and knowledge of the watch and jewelry industry are advantageous.
4. Fluency in English and Arabic; additional languages are a plus.

1. Strong entrepreneurial mindset and business acumen.
2. Excellent interpersonal skills for stakeholder management.
3. Rigorous attention to detail in client interactions.
4. Solid digital skills and interest in new technologies.
5. Ability to represent the Maison credibly and uphold its core values.

Minimum of 8 years in retail management, with a preference for experience in the luxury sector and familiarity with the UAE market.

Degree in Business, Luxury Management, or a related field.

Cartier offers an energizing environment for career growth, empowering individual talents and fostering a sense of belonging through collaboration and mutual support. Employees are part of a community committed to excellence and inspired by diverse cultures.

Cartier's workplace culture is defined by a strong sense of responsibility, connection, and collaboration. The brand values diverse perspectives, which fuel innovation and drive the creation of exceptional experiences. Employees are encouraged to contribute their individual vision to the brand's legacy of creativity, with achievements celebrated and a sense of belonging nurtured.