Cartier Boutique Concierge

Tokyo • Japan

Wednesday, July 9, 2025

Cartier, a prestigious French maison founded in 1847 in Paris, has captivated individuals worldwide with its dedication to beauty and elegance. Once lauded as "the jeweler of kings and the king of jewelers" by King Edward VII of England, Cartier's opulent universe reflects a unique style and an unending passion for creativity, established by its third-generation leader, Louis Cartier. Today, the maison continues to uphold its spirit, producing exquisite creations through a foundation of traditional craftsmanship and relentless innovation. As part of the Richemont Group, Cartier offers a dynamic and inspiring environment for its employees.

1. Greet clients and manage waiting times to ensure an exceptional customer experience upon entry and throughout their visit.
2. Guide clients to appropriate areas within the boutique and introduce them to sales staff.
3. Provide seating, refreshments, and reading materials to clients.
4. Communicate estimated waiting times and ensure clients are attended to by the first available sales associate or customer service representative.
5. Assist sales associates by retrieving and returning items, and support back-office tasks such as warranty documentation and gift wrapping.
6. Arrange transportation services such as taxis and assist with non-payment related customer care services.
7. Participate in daily boutique operations, respecting all group, maison, and boutique policies and guidelines.
8. Engage in inventory management, price labeling, and store opening and closing procedures.
9. Contribute to visual merchandising according to guidelines and order boutique supplies.
10. Ensure the boutique's reception and counters are impeccably maintained.

1. Minimum experience in retail, with a preference for service sector or luxury industry experience.

1. Proficiency in Microsoft Word, Excel, and PowerPoint.
2. Familiarity with BI and SAP Retail Portal is advantageous.
3. Fluency in Japanese and either English or Chinese is required.
4. Service-oriented mindset.
5. Humble and positive attitude.
6. Proactive and adaptable.
7. Strong team spirit and relationship-building skills.
8. Proficiency in using tools, particularly waiting time management tools.
9. Energetic and dynamic approach.

A minimum of retail experience is required, with a preference for candidates with experience in the service sector or luxury industry.

Employees benefit from working in a prestigious and innovative environment, with opportunities for professional growth and development within the Richemont Group.

Cartier fosters a culture of elegance, creativity, and innovation, deeply rooted in its heritage of craftsmanship. The workplace is dynamic and collaborative, encouraging employees to engage in continuous learning and development while upholding the maison's esteemed values and traditions.