Cartier Boutique Concierge

Nagoya • Japan

Wednesday, April 16, 2025

Cartier, a distinguished French Maison founded in 1847, has long captivated individuals worldwide with its dedication to beauty and elegance. Once lauded by King Edward VII of England as "the jeweler of kings and the king of jewelers," Cartier's opulent universe reflects a unique style and an unending passion for creation, established by the third generation, Louis Cartier. The Maison continues to uphold its spirit, producing exquisite creations through a foundation of traditional craftsmanship and relentless innovation. As part of the Richemont Group, Cartier offers a prestigious environment for career growth.

1. Greet clients and manage waiting times to ensure an exceptional customer experience upon entry and throughout the boutique.
2. Guide clients to appropriate areas within the boutique and introduce them to sales staff.
3. Provide seating, refreshments, and reading materials to clients while they wait.
4. Communicate estimated waiting times and ensure the first available sales associate or customer service representative attends to clients.
5. Assist sales associates by handling merchandise and returning items to designated areas.
6. Support back-office tasks related to sales, such as warranty documentation and gift wrapping.
7. Coordinate additional services like taxi arrangements and non-payment related care services.
8. Participate in daily boutique operations, adhering to group, Maison, and boutique policies and guidelines.
9. Engage in inventory management, price labeling, and store opening and closing procedures.
10. Contribute to the implementation of visual merchandising guidelines and order boutique supplies.
11. Ensure the boutique's reception and counters are in pristine condition.

1. Minimum retail experience, preferably in the service sector or luxury industry.

1. Proficiency in Microsoft Word, Excel, and PowerPoint.
2. Familiarity with BI and SAP Retail Portal is advantageous.
3. Fluency in Japanese with additional proficiency in English or Chinese.

A minimum of retail experience, ideally within the service sector or luxury industry, is preferred.

Cartier offers a comprehensive benefits package, including opportunities for professional development within a prestigious luxury environment.

Cartier embodies a culture of elegance and innovation, deeply rooted in its rich heritage. The Maison fosters a collaborative and dynamic workplace, encouraging team spirit and proactive engagement. Employees are expected to uphold the highest standards of service and craftsmanship, contributing to the brand's legacy of excellence.