Cartier Boutique Ambassador

Cartier, a prestigious name in luxury, is part of the Richemont Group, a global leader in the luxury goods industry. Renowned for its exquisite craftsmanship and timeless elegance, Cartier offers a dynamic and enriching work environment where innovation and tradition coexist. As an employer, Cartier is committed to nurturing talent and fostering a culture of excellence and creativity.

1. Welcome clients and manage waiting times to ensure efficient service.
2. Assist Sales Associates during sales transactions.
3. Coordinate with Sales Associates, Administrative, and Management teams.
4. Perform gift wrapping and manage the Back of House area.
5. Accompany clients to the door upon departure.
6. Assist with Care Service duties such as repairs and registrations.
7. Adhere to group, Maison, and boutique policies and procedures.
8. Participate in inventory management and price labeling.
9. Assist in the setup and breakdown of the boutique during opening and closing.
10. Implement Visual Merchandising guidelines.
11. Order boutique supplies including bags, drinks, and office materials.
12. Maintain an impeccable boutique environment, including music and olfactory atmosphere.
13. Ensure windows and counters are in perfect condition.
14. Manage client appointments and provide proactive support to Sales Associates.
15. Optimize boutique space and anticipate floor organization needs.

1. Fluency in English and Portuguese; additional languages are advantageous.
2. Previous experience in retail, hospitality, or customer service.

1. Proactive in identifying customer needs and potential issues.
2. Collaborative spirit and willingness to support team goals.
3. Strong communication and interpersonal skills.
4. Ability to work in a fast-paced environment.
5. Flexibility in working hours.
6. Basic computer and POS system knowledge.

Previous experience in retail, hospitality, or customer service is required.

Cartier offers a comprehensive benefits package, including opportunities for professional development and growth within the luxury retail sector.

Cartier fosters a culture of elegance and innovation, where employees are encouraged to contribute to the brand's legacy of excellence. The work environment is collaborative and dynamic, emphasizing customer engagement and a commitment to luxury service standards.