Cartier After Sales Associate

Cartier, a distinguished name in the world of luxury, is part of the Richemont Group, a conglomerate renowned for its prestigious portfolio of luxury brands. As an employer, Cartier offers an environment that fosters creativity, innovation, and the pursuit of excellence. The company is committed to diversity and inclusion, ensuring a workplace where every individual is valued and respected.

1. Provide optimal customer service for after-sales clientele.
2. Manage administrative tasks from product receipt to return.
3. Communicate and collaborate intensively with Richemont Customer Service.
4. Prepare and conduct interim and main inventories for repairs and leather straps.
5. Structure and organize the service area.
6. Perform technical tasks such as polishing, engraving, and watch strap adjustments.
7. Manage customer complaints proactively.

1. Completed commercial or technical training as a watchmaker or goldsmith; career changers from the hospitality industry are also welcome.
2. Several years of experience in after-sales customer service, ideally in the jewelry and watch segment.
3. Strong enthusiasm for the brand and its products.
4. Proficiency in German and English.
5. Knowledge of MS Office and ideally initial experience with SAP/ERP.

1. Flexibility and resilience.
2. Loyalty and service orientation.
3. Strong communication and teamwork skills.
4. Professionalism.

Several years of experience in after-sales customer service, preferably in the luxury jewelry and watch sector.

Completed commercial or technical training as a watchmaker or goldsmith.

Performance-based compensation with additional benefits.

The position offers a dynamic team environment, opportunities for responsibility, an international and pleasant work setting, work-life balance, and good accessibility. Additional benefits include a travel allowance and opportunities for further training.

Cartier promotes a culture of diversity and inclusion, valuing each employee's unique contributions. The workplace is characterized by a commitment to excellence, innovation, and a supportive team environment.