Burberry Team Manager

Burberry, a quintessentially British luxury brand, is renowned for its iconic trench coats and innovative craftsmanship. As part of the global luxury conglomerate, Burberry offers a dynamic and inclusive work environment that encourages creativity and diversity. The brand is committed to sustainability and innovation, continually pushing the boundaries of luxury fashion.

1. Lead sales associates to enhance selling skills and achieve sales goals and KPIs.
2. Drive sales for an assigned category, collaborating with the Store Manager on sell-through and team training.
3. Coach and provide feedback to ensure all customers receive the full Burberry Experience.
4. Manage customer flow to ensure optimal service and no unattended clients.
5. Facilitate partnerships on the selling floor between sales associates, specialists, stock, and operations team.
6. Conduct real-time coaching and follow-up on transactions and client interactions.
7. Collaborate with the Store Manager to develop and retain talented employees through performance reviews and development plans.
8. Integrate new joiners into the business effectively.
9. Deliver the Burberry Experience to customers as needed.
10. Partner with Store Manager and Training to own Burberry Experience training within the store.
11. Resolve complex customer issues and escalate to management when necessary.
12. Process post-void transactions, authorize promotional discounts, and employee sales in the absence of store management.
13. Drive the digital experience in-store and communicate using digital resources.
14. Understand and communicate business needs and ideas effectively.
15. Adhere to and enforce company policies and procedures.
16. Create and maintain a positive and harmonious work environment.
17. Assist with store opening and closing procedures.

1. 1-2 years of supervisory or management experience in retail sales.

1. Advanced knowledge of POS systems.
2. Ability to handle complex customer service issues.
3. Fluent and professional communication with clients and staff.
4. Experience with Apple mobile devices and digital tools.

1-2 years of supervisory or management experience in retail sales.

Burberry offers an inclusive and dynamic work environment with opportunities for professional growth and development.

Burberry fosters a culture of creativity and diversity, encouraging employees to bring a wide range of skills and experiences to the table. The brand is values-driven, committed to sustainability, and acts as a force for good in the world, championing communities and driving industry change.