Burberry Team Manager

Dusseldorf • Germany

Wednesday, February 19, 2025

Burberry Limited, a distinguished name in the luxury fashion industry, is renowned for its commitment to creativity and innovation. As part of a global conglomerate, Burberry is dedicated to fostering an environment where diverse talents can thrive, driving sustainable luxury and championing community engagement. Established in 1856, the brand continues to push boundaries and redefine the fashion landscape.

1. Lead and coach sales associates to enhance selling skills and achieve sales targets and KPIs.
2. Drive sales for assigned categories in collaboration with the Store Manager.
3. Ensure the delivery of the Burberry Experience by coaching and providing feedback to the team.
4. Manage customer flow to ensure exemplary service and no unattended clients.
5. Facilitate partnerships on the sales floor among sales associates, specialists, and operations team.
6. Provide real-time coaching and feedback post-customer interactions to ensure continuous improvement.
7. Collaborate with the Store Manager to develop and retain talent through performance reviews and development plans.
8. Integrate new employees into the business and lead by example in customer interactions.
9. Partner with Store Manager and Training to oversee Burberry Experience training within the store.
10. Resolve complex customer issues and escalate when necessary.
11. Oversee digital engagement in-store and utilize digital tools for communication.
12. Understand and communicate business needs to elevate performance.
13. Adhere to and enforce company policies and operational guidelines.
14. Assist with store opening and closing procedures, including security and POS processes.
15. Perform additional duties as required.

1. 3-5 years of supervisory or management experience in retail sales.

1. Advanced knowledge of POS systems.
2. Proficient in handling complex customer service issues.
3. Ability to communicate fluently and professionally with clients and staff.
4. Experience with Apple mobile devices and digital tools.

3-5 years of supervisory or management experience in retail sales.

Burberry offers a dynamic work environment with opportunities for professional growth and development. Employees are part of a values-driven organization committed to sustainability and community engagement.

Burberry fosters a culture of creativity and innovation, encouraging employees to bring diverse skills and experiences to the table. The company values inclusivity and is dedicated to being a force for good in the world, promoting sustainable luxury and community involvement.