Burberry Team Manager

Burberry, a prestigious British luxury fashion house, is renowned for its iconic trench coats and innovative designs. As part of the global luxury conglomerate, Burberry is committed to creativity, sustainability, and excellence in craftsmanship. The brand offers a dynamic work environment that encourages diversity and fosters talent, making it a sought-after employer in the fashion industry.

1. Enhance sales performance and consistently achieve goals in partnership with store management.
2. Analyze store and competitor performance to drive business growth.
3. Lead and support activities to achieve store objectives.
4. Build familiarity with the local market, including customers, competitors, and events.
5. Set performance targets and drive productivity in a customer-facing team.
6. Serve as a brand ambassador with strong product knowledge.
7. Maintain high integrity in compliance with company standards.
8. Offer excellent client experiences and develop long-term client relationships.
9. Engage actively on the shop floor to promote brand awareness.
10. Monitor and manage CRM database to support company initiatives.
11. Ensure consistent product knowledge and training across the team.
12. Take ownership of commercial training execution.
13. Lead the team in delivering exceptional customer journeys.
14. Develop and retain talented employees through performance reviews and development plans.
15. Create a positive working environment with synergy between teamwork and competition.

1. Previous experience in a similar role within luxury retail.
2. Proven track record of driving sales and profitability while maintaining customer service standards.
3. Commercial awareness and experience with sales-related KPIs.
4. In-depth understanding of luxury client expectations.
5. Excellent leadership and people management skills.

1. Strong interpersonal and communication skills.
2. Flexibility and adaptability to change.
3. Genuine interest in fashion and styling with excellent product knowledge.
4. Organizational skills with the ability to prioritize and solve problems.
5. Advanced knowledge of POS and store systems, comfortable with digital tools.

Previous experience in luxury retail, specifically in driving department sales and profitability while maintaining high customer service standards.

Burberry fosters a culture of innovation and creativity, encouraging employees to push boundaries and embrace new possibilities. The brand is committed to sustainability and values-driven practices, creating a purposeful and inspiring workplace.