Burberry Team Manager

Burberry is a British luxury fashion house celebrated for its heritage outerwear, distinctive check, and modern British aesthetic. The brand is recognised for blending craftsmanship with innovation across product, retail and digital experiences, and positions creativity and sustainability at the core of its business and employer proposition.

1. Lead the store team on the shop floor to deliver exceptional client experiences while achieving sales targets and departmental KPIs.
2. Partner with store management to analyse performance metrics, identify growth opportunities and implement strategies to exceed targets.
3. Act as a brand ambassador and product specialist across all categories, driving conversion through styling, product knowledge and personalised service.
4. Manage CRM activities: capture and analyse client data, execute CRM initiatives and drive relevant client outreach to grow long-term relationships.
5. Recruit, coach and develop team members through structured training, performance reviews and individual development plans.
6. Oversee FOH and BOH coordination, merchandise processing, shop-floor standards and compliance with company policies and health & safety procedures.
7. Maintain visibility of store operating expenses and contribute to cost control while ensuring high standards of housekeeping and merchandising.

1. Proven experience in luxury retail with responsibility for driving a department’s sales and profitability.
2. Demonstrable track record of meeting sales-related KPIs and analysing business performance.
3. Strong leadership and people-management capabilities, including coaching and performance development.
4. Excellent interpersonal and communication skills, with the ability to build long-term client relationships.
5. Deep product knowledge and a genuine interest in fashion and styling.
6. Organised, able to prioritise and solve problems in a fast-paced retail environment.
7. Advanced familiarity with POS, store systems and CRM processes; comfortable using digital tools.

1. POS
2. CRM database reporting
3. store systems
4. digital tools
5. merchandising guidelines
6. Health and Safety knowledge
7. client outreach
8. sales KPI analysis

Proven, hands-on experience in luxury retail leadership—managing a customer-facing team, driving sales performance and overseeing CRM and merchandising activities. Experience should include accountability for departmental targets and team development.

High school diploma or equivalent required; degree or vocational qualification in business, fashion, retail management or a related field preferred.

Burberry cultivates a creative, values-driven workplace that balances heritage craft with contemporary innovation. The brand emphasises strong client focus, professional development and sustainability, fostering collaboration and high standards across its retail teams.