Burberry Store Operations Supervisor

Melbourne • Australia

Wednesday, February 19, 2025

Burberry Limited, a quintessential British luxury brand renowned for its iconic trench coats and innovative designs, is part of the global luxury conglomerate. The company is committed to fostering creativity and sustainability, driving industry change, and championing communities. Burberry offers an environment where creative minds from diverse backgrounds can thrive, contributing to the brand's legacy of pushing boundaries and opening new possibilities.

1. Support the Store Manager in implementing procedures to streamline and safeguard store operations.
2. Ensure compliance with store and company administration systems to minimize losses, including omnichannel and stock pull back.
3. Maximize productivity and minimize stock loss through effective management of back-of-house space and resources.
4. Oversee the aftersales process, coordinating with on-site tailors and external vendors to enhance the client experience.
5. Manage inventory control, ensuring accuracy in receiving and handling stock orders from hubs or warehouses.
6. Collaborate with marketing, client engagement, merchandising, visual merchandising, and facilities on stock-related matters.
7. Ensure all stockroom equipment is operational, addressing issues through Ask services promptly.
8. Maintain a tidy back of house, compliant with Health and Safety and Retail Operations Standards.
9. Conduct quality control on all products, reporting issues to store lead.
10. Perform administrative tasks including answering calls, liaising with customer service, and managing orders.

1. Previous administration experience and cash handling experience.
2. Experience with SAP is desirable.

1. Excellent organizational skills and meticulous attention to detail.
2. Strong verbal and written communication skills.
3. Ability to thrive in a busy team environment.
4. Flexibility and adaptability to business needs.
5. Proficiency in Microsoft Office programs.
6. Passion for technology and ability to embrace new technology.

Previous experience in administration and cash handling is required. Experience with SAP is advantageous.

Burberry offers a dynamic work environment with opportunities for professional growth and development within the luxury fashion industry.

Burberry fosters a values-driven culture that emphasizes creativity, diversity, and sustainability. The company is dedicated to being a force for good, creating sustainable luxury and driving industry change while championing communities.