Burberry Service Lead

Troy • USA

Wednesday, February 19, 2025

Burberry Limited, a quintessentially British luxury fashion house, is renowned for its iconic trench coats and innovative designs. As part of the global luxury conglomerate, Burberry is committed to fostering creativity and sustainability, aligning with its mission to redefine the future of luxury fashion. The brand offers a dynamic work environment where diverse talents are nurtured and empowered to excel.

1. Supervise and motivate sales associates to deliver exceptional customer experiences on the selling floor.
2. Act as a quality control supervisor to ensure memorable customer interactions.
3. Partner with associates to enhance selling skills and achieve sales goals and KPIs.
4. Lead a customer-focused team, providing coaching and feedback to align with brand strategies.
5. Manage customer flow to ensure optimal service and no unattended clients.
6. Facilitate collaboration between sales associates, specialists, stock associates, and operations team.
7. Provide real-time coaching after transactions and client interactions.
8. Develop and retain talented employees through performance recognition and reviews.
9. Deliver the Burberry Experience to customers as needed.
10. Collaborate with store management on Burberry Experience training and goal setting.
11. Resolve customer issues and escalate to management when necessary.
12. Handle post-void transactions, promotional discounts, and employee sales in management's absence.
13. Drive the digital experience in-store and utilize digital resources for communication.
14. Understand and communicate business needs and ideas for growth.
15. Ensure adherence to company policies and procedures.
16. Assist with store opening and closing procedures.

1. 1-2 years of supervisory or management experience in retail sales.

1. Advanced knowledge of POS systems.
2. Proficiency with Apple mobile devices and digital tools.
3. Strong leadership and coaching abilities.
4. Excellent communication and interpersonal skills.

1-2 years of supervisory or management experience in retail sales.

Burberry offers a competitive benefits package, including opportunities for professional development and career advancement within the luxury fashion industry.

Burberry fosters a culture of creativity and innovation, encouraging employees to push boundaries and explore new possibilities. The brand values diversity and inclusivity, creating an environment where all employees can thrive and contribute to the company's success.