Burberry Senior Client Advisor

Burberry is an iconic British luxury fashion house renowned for its craftsmanship, outerwear heritage and contemporary approach to design. The brand combines a rich creative legacy with a clear focus on innovation, sustainability and premium client experiences across its global retail network.

1. Achieve and exceed individual and store sales KPIs including appointments, UPT, ATV and AUR through high-quality client interactions.
2. Deliver a personalised, appointment-driven luxury service using storytelling to inspire desire for Burberry product and brand heritage.
3. Demonstrate expert product knowledge and styling ability to advise clients and close sales, ensuring long-term client retention.
4. Execute the end-to-end client journey: create a strong first impression, discover client needs, present product solutions, close the sale and provide after-sales follow-up.
5. Proactively capture new luxury clients and grow the store client book through outreach and relationship management.
6. Support daily store operations: maintain luxury standards front- and back-of-house, assist with inventory management, replenishment, markdowns and stockroom upkeep as required.
7. Maintain visual merchandising standards in line with Burberry guidelines and adhere to company policies and procedures.
8. Foster teamwork and a positive working environment while collaborating with store management to meet commercial objectives.

1. Proven track record of consistently meeting or exceeding sales targets in a luxury retail environment.
2. Demonstrable clienteling experience with appointment-based selling and client acquisition skills.
3. Strong interest in fashion, art and culture with deep product knowledge and awareness of competitor offering.
4. Impeccable presentation, confident communication and polished interpersonal skills at all client touchpoints.
5. Energetic, proactive, detail-oriented and results-driven with a collaborative and adaptable working style.
6. Fluent in the local language; English proficiency is explicitly indicated as desirable; additional language skills are a plus.

1. Clientelling
2. Appointment selling
3. Luxury retail sales
4. Styling and product advising
5. Visual merchandising
6. Inventory management
7. Customer relationship management (CRM)
8. Sales KPI tracking (UPT, ATV, AUR)

Minimum of 3 years' experience in luxury retail or high-end client-facing roles with a proven sales and clienteling track record; prior experience in appointment-driven, flagship store environments is preferred.

High school diploma or equivalent; further education or training in fashion, retail, merchandising or a related discipline preferred.

Commission earnings; discretionary bonuses; short- and long-term incentive packages; company-sponsored benefit programs.

Burberry cultivates a creative, values-led workplace that blends British heritage with modern luxury and a strong emphasis on sustainability. The retail environment prizes collaboration, high standards of client service and cultural curiosity among its teams.