Burberry Retail Supervisor

Singapore • Singapore

Wednesday, February 19, 2025

Burberry Limited, a quintessential British luxury fashion house, is renowned for its innovative designs and commitment to quality. As part of its global operations, Burberry is dedicated to fostering creativity and sustainability, creating a dynamic environment where diverse talents are encouraged to thrive. The brand is part of a larger conglomerate that champions industry-leading practices and community engagement.

1. Supervise and motivate sales associates to deliver exceptional customer experiences on the sales floor.
2. Act as a quality control supervisor to ensure memorable customer interactions.
3. Partner with associates to enhance selling skills and achieve sales goals and KPIs.
4. Lead a high-performing, customer-focused team, providing coaching and feedback.
5. Manage customer flow to ensure optimal service and no unattended clients.
6. Facilitate collaboration between sales associates, specialists, stock associates, and operations team.
7. Provide real-time coaching during and after transactions to discuss successes and opportunities.
8. Develop and retain talented employees through recognition and performance reviews.
9. Deliver the Burberry Experience to customers when necessary.
10. Collaborate with store management to set goals and deliver performance feedback.
11. Resolve complex customer issues and escalate to management when needed.
12. Oversee post-void transactions, promotional discounts, and employee sales in the absence of store management.
13. Drive the digital experience in-store and utilize digital tools for communication.
14. Understand and communicate business needs and ideas to elevate the business.
15. Ensure compliance with company policies and procedures.
16. Assist with store opening and closing procedures.

1. 1-2 years of supervisory or management experience in retail sales.

1. Advanced knowledge of POS systems.
2. Proficiency with Apple mobile devices and digital tools.
3. Strong leadership and coaching abilities.
4. Excellent communication and interpersonal skills.
5. Ability to manage customer flow and ensure high service standards.

1-2 years of supervisory or management experience in retail sales is required.

Burberry offers a comprehensive benefits package, including opportunities for professional development and career advancement within the luxury fashion industry.

Burberry fosters a values-driven culture that emphasizes creativity, sustainability, and community engagement. The company is committed to providing an inclusive environment where diverse talents can flourish, driving positive change within the industry and beyond.