Burberry Retail Supervisor

Hsinchu • Taiwan

Sunday, March 1, 2026

Burberry, a storied name in luxury fashion, was established in 1856 by Thomas Burberry. Renowned for its quintessentially British ethos, Burberry operates as a global enterprise with a vast network of owned and franchised stores across EMEIA, Asia Pacific, and the Americas. As pioneers in digital innovation, Burberry integrates cutting-edge technology into every facet of its operations, from product design to marketing and distribution. The brand is committed to modern luxury, which encompasses social and environmental responsibility, forming a core component of its long-term strategy.

1. Oversee daily floor operations, ensuring exceptional customer experiences to drive sales and achieve targets.
2. Supervise, assist, and motivate sales associates to deliver high-value customer interactions.
3. Partner with associates to enhance selling skills and close sales to meet KPIs.
4. Lead a customer-focused team, providing coaching and feedback to ensure the delivery of the Burberry Experience.
5. Manage customer flow to ensure optimal service and no unattended clients.
6. Facilitate collaboration among sales associates, specialists, stock associates, and operations team.
7. Provide real-time coaching and feedback after customer interactions to ensure continuous improvement.
8. Develop and retain talent through recognition, monthly development plans, and annual reviews.
9. Deliver the Burberry Experience to customers and partner with management on training initiatives.
10. Resolve complex customer issues and escalate to management when necessary.
11. Handle post-void transactions, promotional discounts, and employee sales in the absence of management.
12. Drive in-store digital experiences and utilize digital tools for communication.
13. Understand and communicate business needs to elevate store performance.
14. Ensure compliance with company policies and procedures.
15. Assist with store opening and closing procedures.

1. 1-2 years of supervisory or management experience in retail sales.

1. Advanced knowledge of POS systems.
2. Proficiency with Apple mobile devices and digital tools.

1-2 years of previous supervisory or management experience in retail sales is required.

Burberry offers equal employment opportunities, recruiting based on skills and experience.

Burberry fosters a culture of innovation and responsibility, emphasizing the importance of the Burberry Experience in every customer interaction. The company values diversity and inclusivity, ensuring all employees are treated equally and fairly.