Burberry Retail Supervisor

Bicester • UK

Wednesday, February 19, 2025

Burberry Limited, a storied British luxury fashion house, is renowned for its innovative designs and iconic trench coats. As part of its commitment to creativity and excellence, Burberry fosters an environment where diverse talents can thrive. The company is dedicated to sustainability and community engagement, aligning its operations with values that drive positive change in the luxury industry.

1. Supervise and motivate sales associates to deliver exceptional customer experiences and achieve sales goals.
2. Act as a quality control supervisor, ensuring memorable customer interactions.
3. Coach and provide feedback to the team to enhance selling skills and service delivery.
4. Manage customer flow to ensure optimal service and attention to each client.
5. Facilitate collaboration between sales associates, specialists, and operations team.
6. Conduct real-time coaching and follow-up on transactions and client interactions.
7. Develop and retain talent through recognition, monthly development plans, and performance reviews.
8. Lead by example in delivering the Burberry Experience to customers.
9. Collaborate with store management to set goals and deliver performance feedback.
10. Resolve customer issues and escalate to management when necessary.
11. Manage store operations in the absence of store management, including processing transactions and authorizing discounts.
12. Drive the digital experience in-store and utilize digital tools for communication.
13. Ensure adherence to company policies and procedures.
14. Assist with store opening and closing procedures.

1. 1-2 years of supervisory or management experience in retail sales.

1. Advanced knowledge of POS systems.
2. Proficiency with Apple mobile devices and digital tools.
3. Strong leadership and coaching abilities.
4. Excellent communication and interpersonal skills.
5. Ability to manage and resolve customer issues effectively.

1-2 years of supervisory or management experience in retail sales, preferably within the luxury sector.

Burberry offers a dynamic work environment with opportunities for professional growth and development. Employees benefit from a supportive team culture and the chance to work with a globally recognized luxury brand.

Burberry is committed to fostering a culture of creativity and inclusivity. The company values diversity and encourages employees to bring their unique perspectives to the table. With a focus on sustainability and community engagement, Burberry aims to be a force for good in the world.