Burberry Retail Service Lead

Los Angeles • USA

Wednesday, February 19, 2025

Burberry Limited, a quintessentially British luxury fashion house, is renowned for its innovative designs and commitment to quality. As part of a global conglomerate, Burberry offers a dynamic and inclusive work environment, fostering creativity and excellence. The brand is dedicated to sustainability and community engagement, positioning itself as a leader in the luxury fashion industry.

1. Supervise and motivate sales associates to deliver exceptional customer experiences on the sales floor.
2. Act as a quality control supervisor to ensure memorable customer interactions.
3. Collaborate with associates to enhance selling skills and achieve sales goals and KPIs.
4. Lead a high-performing, customer-facing team, providing coaching and feedback to ensure alignment with brand strategies.
5. Manage customer flow to deliver excellent service and ensure no client is unattended.
6. Facilitate partnership on the sales floor between sales associates, specialists, stock associates, and operations team.
7. Provide real-time coaching and feedback after transactions and client interactions.
8. Develop and retain talented employees through monthly development plans and annual performance reviews.
9. Deliver the Burberry Experience to customers when necessary, setting an example for the team.
10. Collaborate with store management to set goal expectations and deliver formal performance feedback.
11. Resolve complex customer issues and escalate to management as needed.
12. Handle post-void transactions, authorize promotional discounts, and manage employee sales in the absence of store management.
13. Drive the digital experience in-store and utilize digital resources for communication.
14. Maintain a comprehensive understanding of company policies and procedures.
15. Assist with store opening and closing procedures, including securing the premises and managing POS procedures.

1. 1-2 years of supervisory or management experience in retail sales.

1. Advanced knowledge of POS systems.
2. Proficiency with Apple mobile devices and digital tools.
3. Strong leadership and team management skills.
4. Excellent communication and interpersonal abilities.
5. Problem-solving and conflict resolution skills.

1-2 years of supervisory or management experience in retail sales is required.

Expected base salary ranges from $24.00 to $26.00 per hour, with potential for commission earnings, discretionary bonuses, and incentive packages.

Comprehensive Company-sponsored benefit programs are available.

Burberry fosters a culture of creativity and inclusivity, encouraging employees from diverse backgrounds to thrive. The brand is committed to sustainability and community engagement, creating a supportive and dynamic workplace.