Burberry Regional IT Service Manager

Hong Kong • China

Wednesday, February 19, 2025

Burberry Limited, a renowned luxury fashion house established in 1856, is celebrated for its innovative designs and commitment to quality. As part of a global conglomerate, Burberry offers a dynamic and inclusive work environment that fosters creativity and excellence. The brand is dedicated to sustainability and community engagement, positioning itself as a leader in the luxury industry.

1. Develop and drive the regional IT strategy in alignment with business objectives, ensuring IT services are effectively delivered to business stakeholders.
2. Oversee service transition processes, ensuring new applications and systems meet operational requirements and are seamlessly integrated into the production environment.
3. Manage regional service level reporting, analyzing service availability and incident response metrics to drive continuous service improvement initiatives.
4. Coordinate with third-party vendors and IT teams to ensure effective governance and support for regional IT services.
5. Supervise incident and request management processes, identifying opportunities for process improvements to enhance service restoration and incident resolution times.
6. Lead continuous service improvement plans, fostering a service-oriented team culture focused on customer-centric delivery.
7. Ensure effective change management processes, including assessment and validation of changes, to maintain service integrity.
8. Drive delivery and support teams to achieve best-in-class service standards globally.

1. Proven experience in a service management role within a diverse and global environment.
2. Demonstrated ability to manage IT systems across a global organization.
3. Strong relationship management skills with the ability to influence peers and stakeholders.

1. Proficiency in IT service management software.
2. Ability to measure performance against SLAs for IT services.
3. Experience managing third-party suppliers in agile and waterfall environments.
4. Excellent communication skills, capable of simplifying technical issues for diverse audiences.
5. Proactive approach with a focus on continuous improvement and results delivery.

Experience in managing IT systems and services in a global organization, with a focus on service management and continuous improvement.

Burberry offers a comprehensive benefits package, including opportunities for professional development and career progression within a global luxury brand.

Burberry fosters an inclusive and creative work environment that values diversity and innovation. The company is committed to sustainability and community engagement, encouraging employees to contribute to positive industry change.